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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service.

Excellent service. Helped me so much, I don't know how I would have managed with them Reviewed on: 6th June 2025

It would be hard to overstate how helpful Stepchange...

It would be hard to overstate how helpful Stepchange have been. Reviewed on: 6th June 2025

Have been very helpful with everything

Have been very helpful with everything Reviewed on: 6th June 2025

Got me out the rut ,worrying about my debt

Got me out the rut ,worrying about my debt Reviewed on: 6th June 2025

Peace of mind

Friendly understanding customer service.Easy to talk to and will help in finding a solution for you,giving you peace of mind Reviewed on: 6th June 2025

Helped me out massively when I was in a hole.

Helped me out massively when I was in a hole. I am now out of this and woke look back! Reviewed on: 6th June 2025

Help when needed most!

I was in a pretty bad financial rutt, but StepChange walked me through all my options and helped me formulate a plan that is working on helping me clear my debt within 2 years! Reviewed on: 6th June 2025

Life back on track.

So helpful no judging. Was in such a bad place and they have helped get my life back on track. Reviewed on: 6th June 2025

Step Change really sorted my life out for me, best t...

Step Change really sorted my life out for me, best thing I’ve ever done. Reviewed on: 6th June 2025

Was coping well with credit debt until a large new m...

Was coping well with credit debt until a large new monthly bill. Coukd of been possibly bankrupt Reviewed on: 6th June 2025

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