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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Every thing good the only thing to improve that when...

Every thing good the only thing to improve that when I call to talk to someone everyone got different views every time different advice that make me little confused!! Reviewed on: 6th May 2024

Stepchange helped me regain control of my life.

Stepchange helped me repay a significant amount borrowed by same day lenders, that I wouldn't be able to pay otherwise. The customer service would always be very understanding and helpful at moments in need. I am really so grateful to Stepchange for literally helping me regain control on my life. Reviewed on: 6th May 2024

I’ve got this

helped me turn ‘I owe this’ into ‘I’ve got this’ thank you very much Reviewed on: 6th May 2024

Without the help of Stepchange we would have been pe...

Without the help of Stepchange we would have been penniless and out of a home, They took our case on board and due to our circumstances they advised a DMP Since being on this Plan we have sorted our finances out and still have a home.First class service the staff extremely helpful and knowledgeable and of cause none judgemental. Reviewed on: 6th May 2024

Extremely helpful online and by phone useful tools o...

Extremely helpful online and by phone useful tools on the website could use a flagging system when the money collected isn’t going to the right place Reviewed on: 6th May 2024

Amazing Company

I was terrified of my situation my marriage split up and everything was in my name, after picking up that phone to step change I have never looked back, they are so nice, they didn’t judge me at all and I’m so thankful to them. Reviewed on: 6th May 2024

Debt management plan

Very good customer service and easy to talk too Very understanding. Reviewed on: 6th May 2024

We have had a DMP with Stepchang since 2019 and the...

We have had a DMP with Stepchange since 2019 and their services are extremely good and non judgemental Reviewed on: 6th May 2024

I now sleep at night

During a time of difficulty they steadied the boat and helped me agree a plan with my debt suppliers. Not only can I now manage financially, I can also sleep at night. Reviewed on: 6th May 2024

I was drowning in debt, under pressure from creditor...

I was drowning in debt, under pressure from creditors not knowing what to do. Step Change took all that away, I now make an affordable payment each money, not hassle from the creditors. The team at Step change are so knowledgeable and reassuring. I feel at ease now. I would recommend every one in debt contact them. Reviewed on: 6th May 2024

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