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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Its ok to ask for help

I was struggling with bills and my stress levels were through the roof and needed help (even though its hard to admit needing help) I found stepchange and they talked and helped me set up a plan and through out they have helped and supported me, I am very greatful to them and what they believe in Reviewed on: 28th May 2026

Very helpful have really help me getting my payments...

Very helpful have really help me getting my payments sorted out Reviewed on: 28th May 2026

Friendly & Helpful Service

Very helpful & friendly service provided by Step Change to assist and guide people who are in financial difficulties. Reviewed on: 28th May 2026

At a cross roads

I had reached a point where i didnt know what to do and the letters kept coming. I did not have a plan in regards to how i was going to service my debt and thought if i buried my head in the sand, then everything would go away. Which it didn't.... I found Ste Change on a comparison website and completed the initial information. I was able to speak to real person who made me feel that i was doing the right thing by accessing support before it became too out of hand. I did the budget and had my DMP agreed and have been paying ALL my debts since. It is going to take me a long time to clear all my debt but i don't feel like it is out of control and I now open my letters when i receive them as i am not traumatised by what they could potentially say. Reviewed on: 28th May 2026

Dont get low make a Step to Change your debts!

I was very low with my debts and was recommended by a friend. Working through the online forms with Step Change was simple and straight forward and gave me a good insight to my issues. Contact was easy and the responses have always been quick and very helpful. I would recommend stepchange in a heart beat and the weight was lifted and haven't felt as low as I was in ages. Dont let it get anymore just call or contact them online. Reviewed on: 28th May 2026

Customer service is great very helpful

Customer service is great very helpful Reviewed on: 28th May 2026

I had no idea until I reached out to StepChange

I had no idea what StepChange were, until I reached out to them. A life which didn't have failures and poverty seemed a thousand years ago. When I understood that there were systems as well as people who could me help rein in the debts and give a vision of a future where I am not chasing a depressing permanence, I saw options, possibilities, and stopped waiting for things to happen. Thanks to StepChange, I was able to organise my various situations, knowing that this was a path to a steady life. Reviewed on: 28th May 2026

Scam victim

After contacting Step Change it eased the pressure and stress I was under after being scammed out of £200000.I didn’t know how to get out of the mess but this helped me immensely. Reviewed on: 28th May 2026

I'm so happy.

I'm so happy and relaxing but when I want to speak to stepchange really important your phone line doesn't take to the right path. Reviewed on: 28th May 2026

No issues, excellent service and helping me become d...

No issues, excellent service and helping me become debt free. When speaking to customer service they have been excellent. Reviewed on: 28th May 2026

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