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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

It is a lifeline.

It is a lifeline. I really appreciate their service. They have been a huge help to me in sorting out my finances and have given me peace of mind. I really value their expertise and experience. Reviewed on: 6th June 2025

Absolute fantastic charity couldn't of helped me out...

Absolute fantastic charity couldn't of helped me out anymore always there for me when needed with professional advice Reviewed on: 6th June 2025

StepChange Debt Management have very friendly staff...

StepChange Debt Management have very friendly staff and are able to help you manage your debt. Their communication skills are excellent and take their time to explain all details to your understanding. They're highly recommended to anyone who wants to free themselves from debt Reviewed on: 6th June 2025

StepChange gave me back my life.

StepChange gave me back my life. I was behind with my debts during Covid period. I contacted them and helped out talking to my Creditors on my behalf and came out with a reasonable payment plan Reviewed on: 6th June 2025

Nothing but helpful, always theres to answer any que...

Nothing but helpful, always theres to answer any questions. Staff are always understanding of situations. When a creditor becomes more aggressive they advise you how to act to avoid any further stress. Reviewed on: 6th June 2025

Everyone I talked to has been very supportive and fr...

Everyone I talked to has been very supportive and friendly. I never felt judged, and there was a lot of compassion Reviewed on: 6th June 2025

They the best help me to have a better understanding...

They the best help me to have a better understanding of money Reviewed on: 6th June 2025

Help with my overspending and debts

I had accumulated unsecured debts over the course of several years because I hadn't made a budget, and was consistently spending more than I earned. Although I had not yet fallen into arrears, my monthly repayments on various debts were taking a larger and larger percent of my monthly income. I approached StepChange for help. The first thing they did was help me make a budget, which helped me see where I was overspending. Then they put together a debt management plan, and approached my creditors to arrange a payment plan. Now my monthly payments are (just about) manageable, I am living within my earnings, and I have a target date for when I will be debt free. Reviewed on: 6th June 2025

So easy to sort out and really helpful staff

So easy to sort out and really helpful staff Reviewed on: 6th June 2025

Amazing staff so friendly

Staff are so kind and helpful, they listen and help without judgement. Your a person to them and not just a number. Reviewed on: 6th June 2025

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