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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful at a stressful time.

Very helpful at a stressful time. Reviewed on: 6th June 2025

A very helpful way to sort out your finances and pro...

A very helpful way to sort out your finances and protect yourself from issues arising from poor credit ratings. Reviewed on: 6th June 2025

StepChange Gave Me Peace of Mind and a Fresh Start

I am absolutely delighted with the support I’ve received from StepChange. From the very first contact, their team was incredibly understanding and non-judgemental, which made a huge difference during a stressful time. They took the time to listen to my situation and offered clear, practical advice tailored to my needs. One of the standout features is how easy they made the whole process. The online tools are straightforward, and whenever I had questions, their advisors were always patient and knowledgeable. I felt reassured knowing that I was getting advice from experts who genuinely cared about helping me get back on track. The biggest benefit for me has been the peace of mind. StepChange handled all communication with my creditors, which lifted a massive weight off my shoulders. Their debt management plan was realistic and affordable, and I can already see real progress in reducing my debts. If I had to mention a drawback, it would be that the initial paperwork took a bit of time to gather, but that’s to be expected with any financial process. Overall, the experience has been overwhelmingly positive. I would highly recommend StepChange to anyone struggling with debt. Their support has made a real difference in my life, and I’m genuinely grateful for everything they’ve done. Reviewed on: 6th June 2025

I’m so grateful of this service.

I’m so grateful of this service. Initially I was so worried about all my debts but StepChange really was so helpful and I’m almost debt free Reviewed on: 6th June 2025

Timely help

Step change helped me in my darkest moments of life and has always stood by my side over last 2 years. Reviewed on: 6th June 2025

Step change has helped me through the full process a...

Step change has helped me through the full process and even dealt with my lenders making me feel more at ease Reviewed on: 6th June 2025

The company is a godsend!!

When struggling with debt payments stepchange arranged a budget out of my earnings and negotiated payments on my behalf with my debtors. Reviewed on: 6th June 2025

Amazing organisation.

Amazing organisation. A huge help at a very stressful time. They continue to be a support and a regularly in touch Reviewed on: 6th June 2025

StepChange have changed my life and I couldn't be mo...

StepChange have changed my life and I couldn't be more grateful for the service they've offered. Because of them I am able to pay my debts without drowning in rising interest whilst balancing my monthly bills, expenses and a little on top to still enjoy life. The interface is really smart and easy to use so I love checking my monthly statements to see my balance being paid off. The team are always so helpful and judgement free which makes a huge difference. I couldn't recommend them more (and do, frequently!). Reviewed on: 6th June 2025

So helpful

So helpful web site easy to navigate and use and it’s great to be able to sort finances out with there help would highly recommend Reviewed on: 6th June 2025

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