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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Very helpful and not pushy...

Very helpful and not pushy, listened to our circumstances and offered us the best solution for our situation . Reviewed on: 6th June 2025

Good service to use.

Good service to use. I have been with Stepchange in the past and they have look after me well. I had the confidence in them this time around and have since been pleased with all that they have done. .. Reviewed on: 6th June 2025

Great service

I found stepchange excellent in dealing with my extremely stressful situation 5 star service Reviewed on: 6th June 2025

A brilliant service

Has literally saved my life. I felt trapped under the weight of some poor life choices when I was at my most vulnerable and was able to get my life back on track. Friendly staff and a realistic finance plan which I follow to this day Reviewed on: 6th June 2025

Great people great stepchange have transformed my si...

Great people great stepchange have transformed my situation took away all the stress and anxiety couldn’t be happier Reviewed on: 6th June 2025

StepChange literally saved my life!

StepChange literally saved my life!!! I had nowhere else to go and no-one to turn to and felt very isolated, alone and literally terrified that I would lose everything. I had got to the point where I couldn't see a way out of the debt that my ex-husband had left me in, the bills were racking up and when Covid hit, that was the breaking point for me. I hadn't told anyone about the financial mess I had been left in and was working three jobs to try to make the payments to clear it but because of Covid, two of my three jobs ended. I realised then that I could not do this alone so swallowed my pride and reached out to Step Change. They were so helpful and sympathetic, guiding me through the options that were available to me and I didn't feel judged or stupid. The day after I felt such a relief that I had a plan in place, I wasn't having to juggle payments to different companies and I felt in control. I could not have done this without the help and support of the team at Step Change. Please, just contact them and they CAN help you! Reviewed on: 6th June 2025

Supportive, helpful and kind customer service agents...

Supportive, helpful and kind customer service agents who assess and deal with the issue/work that needed to be done. Reviewed on: 6th June 2025

Excellent magic always willing to help

Excellent always willing to help Reviewed on: 6th June 2025

Stepchange helped me get my life back,

Stepchange helped me get my life back, friendly and understanding staff, no judgement, I'm not far off being debt free, and I couldn't of done it without the help of stepchange. Reviewed on: 6th June 2025

Load of crap, can’t ever talk to anyone.

Laos of crap, can’t ever talk to anyone. Set it up and forget about it. Reviewed on: 6th June 2025

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