Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

View other StepChange products

4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Hard to get through but worth it in the end

So nice to have some people to help you find a way out of a debt spiral, although getting through to them can be hard it is worth it in the end. Reviewed on: 6th June 2025

Step Change personnel are great

The people who work for Step Change are so understanding and helpful. Being in debt can come with shame and despair at the situation you find yourself in but after speaking with them and the support and advice they gave I felt more in control. Reviewed on: 6th June 2025

So helpful non judgemental, very knowledgeable.

So helpful non judgemental, very knowledgeable. Keep you up to date with all that's happening. Always there on the end of the phone to answer questions Reviewed on: 6th June 2025

Amazing team, helpful at every step.

Amazing team, helpful at every step. Stepchange helped me get my finances under control and dig myself out of a massive hole. Repayments are much easier now and I feel like a big weight has been lifted off my shoulders. Reviewed on: 6th June 2025

Service review

Really helpful, low stress service Reviewed on: 6th June 2025

Just can't thank stepchange and also formally called...

Just can't thank stepchange and also formally called CCCS enough. My life is at an all time low when they helped me out on 2004. 80k debt is now around one quarter of that total despite being on a pretty low wage of 35 years in the NHS. Prior to their help n 2004 I had constant phone calls, people at my door demanding money I just did not have. 2 CCJs but at least I still have my house. The moment I took advice of my work colleagues and joined them the phone calls stopped and no more doorstep visits. Been a long journey but feel like there's light at the end of the tunnel. Thank you. Reviewed on: 6th June 2025

I don’t know what I would have done without Stepchan...

I don’t know what I would have done without Stepchange they are fantastic Reviewed on: 6th June 2025

Free, well-managed service.

Started off with another company which I found out was charging a fee for managing my debts. Then I found Stepchange. Excellent and supportive customer service department, clear strategy for dealing with debt, and honest communication. Reviewed on: 6th June 2025

5Star Service

Very helpful, commination kept to minimum which helps with stress at this important time Reviewed on: 6th June 2025

as really in a bad state with debt so I turned to...

I was really in a bad state with debt so I turned to Stepchange for some help. It was the best thing I did and they've help me with everything. Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub