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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful team ,excellent service

Very helpful team ,excellent service Reviewed on: 23rd May 2025

When i heard about stepchange i rang them and it was...

When i heard about stepchange i rang them and it was the best phone call i made .They all the details of my debts and gave me the the best payment plan for my income. Yhey rang all the people i was in debt to gave them all a payment offer ehich yhey sccepted and i made a monthly payment to stepchange so sll the worry and stress was lifted from my shoulders.I am now debt free and cant thsnk stepchange enough gor there proffesional way they handled everything Reviewed on: 23rd May 2025

I didn’t know where to turn I got myself in such a m...

I didn’t know where to turn I got myself in such a mess but stepchange made it easy and gave me options I didn’t know I had to! I dreaded the phone calls but breathing space really helped Reviewed on: 23rd May 2025

Agents are so helpful

Every agent I’ve ever spoken to at stepchange has been helpful and shown empathy to me. I didn’t feel like I was talking to a person behind a phone who couldn’t care less. Reviewed on: 23rd May 2025

Stepchange were very empathetic I I was in a bad pla...

When I first contacted Stepchange,I was in a bad place health wise and they took this on board and were very empathetic and made the experience almost stress free! Reviewed on: 23rd May 2025

Very supportive and knowledgeable staff, couldn’t as...

Very supportive and knowledgeable staff, couldn’t ask for better support when going through a hard time financially Reviewed on: 23rd May 2025

Without step change intervention as I was on the ver...

Without step change intervention as I was on the verge of taking my own life. Their help in sorting out the situation I put myself in is life changing for me personally as without them reaching out a deal with my creditors I would not have managed. Reviewed on: 23rd May 2025

I am never judged - just helped.

I am never judged - just helped. Even when I use unkind words about myself/the situation the staff never enable it either directly or indirectly. They explain things in a non jargon way and using extensive expertise and empathy, help guide you to not only the best decision that works for you (sharing with you all your possible options) but also sustaining progress across time in a consistent yet not overbearing way. I am not penalised for errors or difficult moments, and I can navigate being debt free with ease and clarity. They also advocate well when I receive unwarranted letters for an issue that is already being handled, and their online system makes it easy to keep control, update or edit to reflect your current circumstances or any changes. I've made great progress Reviewed on: 23rd May 2025

From the very beginning I was put at ease about my s...

From the very beginning I was put at ease about my situation. Absolutely fantastic Reviewed on: 23rd May 2025

It was such a relief to speak with stepchange.

It was such a relief to speak with stepchange. They helped me to see a way out of my money problems. They made the process simple and have continued to be there when I have needed any help. Reviewed on: 23rd May 2025

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