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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Supportive staff, always finding the best solution f...

Supportive staff, always finding the best solution for you Reviewed on: 3rd May 2024

Real Life Angels

I honestly cannot imagine where my life would be without the help I have received (and continue to receive) from StepChange. From the very first phone call I made to them I was reassured and never judged about my personal debt. They got me breathing space which I had never heard of before, took all of my information and dealt with all my debts when I couldn’t cope. I am over half way through clearing my debt and by Christmas 2025 I will be debt free for the first time in about 15 years. The relief I felt from the first phone call has only grown month by month seeing my balance get smaller and smaller. I would not hesitate for a second to recommend them to anyone. Reviewed on: 3rd May 2024

Truly life saving.

Truly life saving. Brilliant advice, support and understanding. Cannot thank the staff and company enough. Reviewed on: 3rd May 2024

StepChange

StepChange have helped me try to get my debts in order. If I'm unsure about something, I just give them a call and they explain everything to me. The advisors are very friendly, helpful and professional. Reviewed on: 3rd May 2024

Brilliant Brilliant

I can't believe that I've nearly paid all my debts after worrying for 2 Years Consumer Credit is so brilliant Reviewed on: 3rd May 2024

I can now sleep at night without constant worry, has...

I can now sleep at night without constant worry, has certainly made my life easier! Reviewed on: 3rd May 2024

Very understanding.

Very understanding. Dealt with all of my debts for me. Manageable plan put in place. Excellent service Reviewed on: 3rd May 2024

An Ace Service

Very helpful, supportive and informative members of staff who took a heavy weight off my shoulders. They have a listening ear and gave assurance which gave me peace of mind. Always available when needed; they are just a phone call away. Truly commendable. Reviewed on: 3rd May 2024

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Guardian Angels with helpful hands.

Did not want to know why I was in debt, so were not judgmental.Run thru budgets (annually) advising what would be deemed unacceptable whilst making sure that each category of expenditure was realistic and sustainable to arrive at a net excess income figure to declare to creditor(s). Then approached them saving me the mental anguish of doing so or fending off potentially aggressive calls/letters, etc. I.E. Peace of mind. Obviously I have had to live with a reduced amount of disposable income but hey it's a small price to pay to get out of the hole irrespective of what caused it be it Scam/profligate spending/life-changing event. Reviewed on: 3rd May 2024

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