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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Thank you

Supportive, and professional . Communication is first class and zero judgment just support and facts Reviewed on: 4th June 2025

Staff was very helpful and understanding

Staff was very helpful and understanding Reviewed on: 4th June 2025

Excellent company helped us deal with our debt.

Excellent company helped us deal with our debt. Stopped the interest and made easy monthly payments Reviewed on: 4th June 2025

Great advice and assistance given always

They have always given me great advice and assistance when necessary. A brilliant organisation. They're very professional and friendly. They are there to help not judge. Reviewed on: 4th June 2025

Very helpful and its free.

Very helpful and its free. Staff are always polite and helpful when I call for advice. Reviewed on: 4th June 2025

A wonderful charity who changed my life.

A wonderful charity who changed my life. Reviewed on: 4th June 2025

We felt like we were drowning and Stepchange were ab...

We felt like we were drowning and Stepchange were absolutely amazing in helping us sort it all out. 3 years in, all is going well. Thank you for being there for us when things looked so bleak. Reviewed on: 4th June 2025

Everyone I spoke to was so helpful and non judgmental.

Everyone I spoke to was so helpful and non judgmental. I couldn’t recommend them highly enough. Reviewed on: 4th June 2025

StepChange A Saviour

Was over £16k in debt to credit cards. First debt co I tried were taking most of my payment as their fee! Step change do not charge or deduct whole payment gets passed on. With Step change I have had more than five years without hassle regarding my debts which was not the case before entering a plan with Step change. Reviewed on: 4th June 2025

Sound way to take care of my debts.

StepChange has made me aware of the help available to people like me. My creditors stop hustling me as they had to go through StepChange . Reviewed on: 4th June 2025

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