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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

turned a bad situation into a manageable one

turned a bad situation into a manageable one Reviewed on: 31st May 2025

My experience with stepchange is how understanding a...

My experience with stepchange is how understanding and encouraging the people which work for stepchange are, you feel confident after speaking with stepchange and according to the time spent with the stepchange they hold your hands through the difficult time. Thank you Reviewed on: 31st May 2025

informative...

Every time I have needed to phone staff have been very informative,respectful and have done everything they can to keep me informed, how to go about things. Reviewed on: 31st May 2025

StepChange - the go to company

They have massively helped me get into a budget and debt free within a realistic time frame and budget. Anyone I’ve spoken to had been so understanding and helpful compared to other companies I have attempted to use. Reviewed on: 30th May 2025

This is an amazing service which has helped me make...

This is an amazing service which has helped me make significant changes to my financial situation. I cannot begin to describe how great it feels to see an end to all the stress. A huge weight has been lifted. Reviewed on: 30th May 2025

Strongly recommend

Very nice and helpful customer service, the website (customer account) is easy and understandable, They solved all my financial problems. Highly recommend. Reviewed on: 30th May 2025

Non judgemental

Did not judge and very friendly to deal with . Simple and straightforward to go through the process Reviewed on: 30th May 2025

Rebecca Cox's review of stepchange

They are very nice and very helpful people online and on the phone. I'm so grateful to them helping me get out of debt, thank you so much. Rebecca Cox. x Reviewed on: 30th May 2025

Really helpful.

Really helpful. Gave me confidence I could get my finances under control Reviewed on: 30th May 2025

Brilliant

I have been with Stepchange since 2004.Always been excellent, keeping me updated on changes and my reviews. They helped me with my debts after a relationship breakdown. They contacted my debt companies which helped a great deal with the stress. My debts are soon finished and I owe a lot of gratitude to Stepchange, I 100% recommend this company. Don’t bury your head contact them asap, very friendly and approachable people. Reviewed on: 30th May 2025

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