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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16594 reviews)

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4.95

Based on 16,594 reviews, last reviewed 10th May 2026

90400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I am with stepchange approx 5 to six years very happ... I am with stepchange approx 5 to six years very happy for help prompt service I recommend to any financial advisor Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16594)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

During COVID we realised that it was impossible to m...

During COVID we realised that it was impossible to maintain our debt. We contacted Stepchange and they assessed us before making any decisions. We did have choices too and eventually agreed on a debt management plan. Since taking out the plan, we have increased payments as our circumstances changed. It was a huge relief that all our creditors agreed to the plan and it has completely changed our lives. Reviewed on: 23rd May 2025

Life changing experience that put me on the right tr...

Life changing experience that put me on the right track. Reviewed on: 23rd May 2025

Life changing for me as I had got myself into deep d...

Life changing for me as I had got myself into deep debt and looking back over the years that I have been a account holder and the position I am in now and approaching retirement that I owe Step Change so much . Reviewed on: 23rd May 2025

The best and free.

Great service, always available to help and really help with the stress of all the companies calling all the time. Recommend to everyone in need, don’t hesitate they really do help. Reviewed on: 23rd May 2025

VERY MUCH APPRECIATED YOUR HELP IN SOLVING MY FINANC...

VERY MUCH APPRECIATED YOUR HELP IN SOLVING MY FINANCIAL PROBLEMS. 10/10 Reviewed on: 23rd May 2025

Back to the tutor ....

Total determination to help their clients Reviewed on: 23rd May 2025

I really had got myself into trouble with money.

I really had got myself into trouble with money. I was living off of credit for day to day living. I didn't think I had anywhere to turn to. Then I stumbled across stepchange. It took a while for me to go with them. Then I rang them and it was the best decision I've ever made. I will have payed off all my debt in November this year. So happy and relieved. If you are thinking of doing it. Just do it. It's the best feeling after getting set up with them. Reviewed on: 23rd May 2025

Wish I did it sooner

I was sweating before reaching out to Step Change and honestly I ish I did it sooner. Nothing but understanding/helpful throughout the whole process. Reviewed on: 23rd May 2025

Loss of a partner

I recently lost my partner and we had a joint account with stepchange. They were very helpful and sympathetic with my situation and paused my account for three months so i could have a break and get things sorted. I had no pressure what so ever from them and would highly recommend. Reviewed on: 23rd May 2025

From the moment I contacted stepchange it felt like...

From the moment I contacted stepchange it felt like the weight was lifted off my shoulders .I'm nearly at the end of my battle and I know they are still there with help and guidance if needed Great job stepchange tthank you. Reviewed on: 23rd May 2025

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