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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Everything about this organisation is 5*.

Everything about this organisation is 5*. A game changer for us. Would recommend 100% Reviewed on: 30th May 2025

I was struggling with a debt and Stepchange helped...

I was struggling with a debts and StepChange helped me to set up payment plant and put my mind at ease. Reviewed on: 30th May 2025

Outstanding service.

Outstanding service. Dedicated, friendly. Helpful. Caring. Reviewed on: 30th May 2025

Too proud to ask for help!

I contacted Stepchange in 2015 when I finally admitted I needed help to sort my spiraling debt problem, that time I owed £95k mainly caused by using credit cards for purchases and cash Reviewed on: 30th May 2025

Highly Recommended

It was a great relief to get everything sorted through Stepchange. They were very helpful and positive and the plan has helped me get on top of my finances. They respond quickly to queries and are very knowledgeable. Reviewed on: 30th May 2025

Very helpful and efficient service

Very helpful and efficient service Reviewed on: 30th May 2025

Step Change have been a great help.

Step Change have been a great help. The process has been very straightforward and has taken a lot of pressure off me. Reviewed on: 30th May 2025

Stepchange were very helpful and understanding of my...

Stepchange were very helpful and understanding of my situation. I would definitely recommend them. I am now debt free. Reviewed on: 30th May 2025

Taking the steam out of a pressure cooker.

Taking the steam out of a pressure cooker. Life was just one bit of pressure after another. Helped us get on with our lives. Reviewed on: 30th May 2025

Best decision I've made.

I was overwhelmed by trying to keep up payments to creditors. I was recommended to contact Step Change and it was the best decision I ever made. They helped me to construct a budget where I made regular monthly payments to my creditors but still had enough money to cover all my other outgoings. I've been with Step Change for nearly two years and they have continued to provide support. Thanks to them, I've never missed a payment to my creditors and I'm in a stable financial situation. I would recommend Step Change to anyone who is struggling financially. Reviewed on: 30th May 2025

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