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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16614 reviews)

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4.95

Based on 16,614 reviews, last reviewed 10th May 2026

91350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange is the best in the UK. Stepchange is a professional Debt advisor and management charity company where every single debtor can find the best advise, debt solution and support... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16614)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great experience, very good customer service

Great experience, very good customer service Reviewed on: 23rd May 2025

I was at my lowest knowing that I was in serious fin...

I was at my lowest knowing that I was in serious financial trouble. A quick call and everything was sorted. That night was the first time I had more than a few hours sleep, I wish I had done it sooner. Some will say I brought it on myself, over spending, living beyond my means but it really wasn’t like that and they never judged me. Reviewed on: 23rd May 2025

Very helpful and thorough and put you at ease straig...

Very helpful and thorough and put you at ease straight away. Reviewed on: 23rd May 2025

Much happier now

Very happy with the quality of the service received Reviewed on: 23rd May 2025

Excellent advice at every turn: no judgement just un...

Excellent advice at every turn: no judgement just understanding Reviewed on: 23rd May 2025

They was so helpful for me

They was so helpful for my problem and they understand me, they customer service was brilliant 10* Reviewed on: 23rd May 2025

From despair to calm again.

From despair to able to be calm again. The people at StepChange go above and beyond, professional, knowledgeable and make everything a lot better. Reviewed on: 23rd May 2025

Life savers!

They've helped me go from panicked to a much more relaxed state. I was at the end of my rope before I learned about StepChange. Reviewed on: 23rd May 2025

Helped me out!!!

Stepchange helped me with what seemed like an impossible situation and got back onto the road to recovery. Excellent service. Thank you for your help!!! Reviewed on: 23rd May 2025

Stepchange, are a great company really helpful.

Stepchange, are a great company really helpful. Will go through everything with you and make you at ease. Makes no judgement about a debt you have a problem with. This is the company you need they will stand by you through it all. Reviewed on: 23rd May 2025

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