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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service and very helpful on the phone.

Great service and very helpful on the phone. Sorted very quickly and always keep in touch. Reviewed on: 28th May 2025

Easy to use sight helpfull explinations.

Easy to use sight helpfull explinations. Reviewed on: 28th May 2025

Level headed and honest approach and understanding

A Level headed and honest approach and skillful understanding of my position was made by StepChange. I was helped at every stage of my interaction with them.. Reviewed on: 28th May 2025

Back on track with my finances

My Finance was all over the place with no money left over every month after budgeting. I turned to stepChangers for help and support in this matter. The helped me put all my dept into one adorable payment plan. Now I’m dept free and never been as happy to be back on the right track. Reviewed on: 28th May 2025

At first i was a bit skeptical about step change, Bu...

At first i was a bit skeptical about step change, But speaking to them was the best thing for me, I went from drowning in debt and worry, To one manageable monthly payment and they worked with me and my creditors and the letters and phone calls stopped over night. I can now see the wood from the trees and i love to see on my debts the balances coming down even better when the account read ZERO Reviewed on: 28th May 2025

Peace of mind

I just completed the online questionnaire and set-up my payment method. It was that simple and there is no trying to rip you off like other debt management websites out there. Reviewed on: 28th May 2025

Step change from very start were extremely helpful a...

Step change from very start were extremely helpful and put your mind at rest Reviewed on: 28th May 2025

Friendly team.

Friendly team. Quick response. Nice coordination Reviewed on: 28th May 2025

Step Change helped me helped me understand my situat...

Step Change helped me helped me understand my situation and, take control of my debts and, give me peace of mind. Reviewed on: 28th May 2025

I was in a cross road and confused about my debts.

I was in a cross road and confused about my debts. I was informed about this charity from an old experience a friend had. It was easy to contact them and after an initial appointment, I was accepted and I was assigned a case worker. This person helped me to set up a debt management plan free of charge. When I commenced this I had peace of mind and could sleep. Thank you Step-change Charity. Reviewed on: 28th May 2025

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