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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange are an ultra professional, caring and com...

Stepchange are an ultra professional, caring and compassionate organisation, who helped with my debt issues by assisting me to put in place my debt management plan. Reviewed on: 28th May 2025

Take the step to change your life.

Everyone I spoke to were calm, understanding and reassuring - particularly appreciated as I was going through a major life event at the time. Every step was clearly explained and they have been on hand since to help with follow up queries and difficult problems. Although it will take time to get my life back on track, I could not have started my journey without the essential service they provide - life savers this day and age. Reviewed on: 28th May 2025

The best call I ever made.

The best call I ever made.They are professional friendly understanding and they listern. Reviewed on: 28th May 2025

my experience with step change has been 5* ..

my experience with step change has been 5* very understanding and very helpful helping stop my creditors from keep worrying me and put a great plan in place for me dont know where i be with out them I cant thank them enough. Reviewed on: 28th May 2025

They have always been there for me with kind underst...

They have always been there for me with kind understanding and help I'm not sure how I would have coped with out them Reviewed on: 28th May 2025

A Relief to have someone else deal with my creditors.

Difficult to get initial contact by phone, but once registered have been very helpful. Developing budget was useful & once payment plan set up, Creditors left me alone. A relief to see a plan in place & to see debt reducing all be it slowly Reviewed on: 28th May 2025

Kind helpful informative and the guiding light when...

Kind helpful informative and the guiding light when one needs this advice for the way forward Reviewed on: 28th May 2025

Always helpful

Every interaction has always been with an understanding and helpful advisor Reviewed on: 28th May 2025

Stepchange are really helpful.

Stepchange are really helpful, they listen and help monitor your debt problems. Reviewed on: 28th May 2025

BEST THING I'VE EVER DONE

I was under water for years, robbing Peter to pay Paul when I seen a TV advert for Step Change. They didn't judge, just gave me advice and support and helped me deal with my financial situation. I'm now 3 months away from being debt free for the first time in 25 years! I can't tell you how that feels! Thank you Step Change - you really did save me life, and I only wish I had contacted you sooner. PLEASE make contact with them if you're struggling - best thing I ever done. Reviewed on: 28th May 2025

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