Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Great ser

Was very easy to set up staff were very helpful and easy to talk to had the. Best night's sleep for ages would recommended them to anyone Reviewed on: 28th May 2025

A godsend in the toughest times

I got in touch with stepchange after trying to take my own life. They made everything understandable and easy to digest - since then I’ve managed t pay back circa 30k in just over two years. Reviewed on: 28th May 2025

Listened to my problem and had a sound professional...

Listened to my problem and had a sound professional advice. Reviewed on: 27th May 2025

Caring and understanding

Every thing was very professionally conducted and with compassion when I was in a very difficult situation. Reviewed on: 27th May 2025

I am very happy with my experience with stepchange

I am very happy with my experience with stepchange, my life has gone from stressful and not worth living to feeling manageable and feeling supported to keep on going. I am grateful for their support. They gave me all of the options I would be eligible for and let me choose the one that I thought would be best for me. They were understanding when I contacted customer support with nay queries or concerns. They have been helpful with keeping in touch to update me on where I am at and have been supportive with reviews. Reviewed on: 27th May 2025

It was professional and relatively easy to sort my f...

It was professional and relatively easy to sort my finances out. Reviewed on: 27th May 2025

DPM support

They helped me setting up my DMP and dealt with my creditors. I felt supported all the way as I always thought there were no options for me. Reviewed on: 27th May 2025

Made a very stressful & upsetting period more manage...

Made a very stressful & upsetting period more manageable & was very understanding Reviewed on: 27th May 2025

Excellent Charity

I feel as if I have my life back with Stepchanges help and can see the light at the end of the tunnel. Reviewed on: 27th May 2025

You are not judged and nothing is too much trouble w...

You are not judged and nothing is too much trouble when you need to speak to them. Reviewed on: 27th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub