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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Great support received at a very difficult time.

Great support received at a very difficult time. Took the anxiety and worry away immediately after talking through the issues that I was experiencing. Reviewed on: 2nd May 2024

Excellent customer service could not have been more...

Excellent customer service could not have been more helpful. Reviewed on: 2nd May 2024

A shoulder to cry on and massive emotional support.

A shoulder to cry on and massive emotional support. The process was amazingly easy and the relief from pressure almost immediate. A life saver, quite literally. Reviewed on: 2nd May 2024

They are very kind and really helpful.

They are very kind and really helpful.I use them to manage my debts and they have done a great job. Reviewed on: 2nd May 2024

Light at the end of the tunnel

I was in the pits of depression over the debts I had accumulated and thank God for the help I received from Step Change. Clearing off the debts lifted a tremendous weight from my mind and left me feeling proud that I had actually achieved something at the age of 73 years of age. I would advise anyone with money worries to contact them and seek help asap Reviewed on: 2nd May 2024

Dear Step Change thank you for saving my problems.

Dear Step Change thank you for saving my problems. You are absolutely fantastic ! Thank you so much. In terms of my experience of services received, five stars. High quality services and high level of professionalism was delivered by your staff. Many thanks ! Reviewed on: 2nd May 2024

PROFESSIONAL AND COURTEOUS SERVICESW

Truly very professional service. Reviewed on: 2nd May 2024

Redundancy and credit card debt.

Du to redundancy ended up with credit card debt of £30000, with help and support from stepchange team over the last 4 years my debt has halved.. Thank Stepchange for the support and guidance. Reviewed on: 2nd May 2024

Helped me when I needed it most on the way to being...

Helped me when I needed it most on the way to being debt free thanks to the lovely people at stepchange Reviewed on: 2nd May 2024

Very good service and staff wonderful

Very good service and staff wonderful Reviewed on: 2nd May 2024

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