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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

A path out of disaster!

Stepchange helped me find a way forward after the financial catastrophe of redundancy. Reviewed on: 2nd May 2024

StepChange has helped me so much to sort out my fina...

StepChange has helped me so much to sort out my finances and now I am almost debt free thanks to their help. I would definitely recommend them. Reviewed on: 2nd May 2024

Available support

Helped ease our anxiety and stress regarding our debts due to illness causing loss of work. We can finally move on with our lives knowing there’s help and support available so we no longer have to worry about money problems. Reviewed on: 2nd May 2024

Just so understanding, and you don't feel judged

Just so understanding, and you don't feel judged Reviewed on: 2nd May 2024

Always Helpful.

Always Helpful. And with an empathetic nature, makes you feel staff totally understand you and your situation Reviewed on: 2nd May 2024

Don’t be afraid to ask for help,

Don’t be afraid to ask for help, stepchange has taken all the stress and worry away from me. I would recommend stepchange to anyone who needs help getting themselves out of debt. Reviewed on: 2nd May 2024

Great help no judgement really helped me look at wha...

Great help no judgement really helped me look at what plan was best for me Reviewed on: 2nd May 2024

Really pleased I used them I have paid off every pen...

Really pleased I used them I have paid off every penny I owed and glad I didn’t use anyone else. They supported me when I had a few hiccups and I would recommend to anyone Reviewed on: 2nd May 2024

Helping Hands

Team is very helpful, they discuss and educate about my situation and steps I can take. Reviewed on: 2nd May 2024

They have been very helpful in my severe debt problems

They have been very helpful in my severe debt problems Reviewed on: 2nd May 2024

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