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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Piece of mind

I had debts of a considerable amount and was worried that they would never get better until I contacted Stepchange they were so helpful set me up on an affordable payment plan and have not felt happier for years Reviewed on: 28th May 2026

Fantastic staff and life-saving service.

Everyone I have spoken to over the last few, difficult, financial years has been: friendly, non-judgemental, knowledgeable and extremely helpful. The lovely staff put you at ease and always provide a tailored plan to help manage your finances. Thanks so much. Reviewed on: 28th May 2026

Excellent service

Excellent process very easy, could not be more helpful to explain everything to me. Reviewed on: 28th May 2026

When mental health causes financial crisis

After my wife fell ill due to Parkinson’s medication, she suffered a mental health crisis and we got into severe debt over £60kwhen I became aware of what was happening I was signposted to Step Change and with their help I have been able to get my debt down to a manageable level. Reviewed on: 28th May 2026

Excellent people.

Excellent people. Peace of mind. I would highly recommend. Fairly easy to use. They also help with a budget. Reviewed on: 28th May 2026

Always very professional and empathetic.

Always very professional and empathetic.You don’t feel like you’re being judged .Took my health situation into consideration Reviewed on: 28th May 2026

A fantastic company,, life changing advice,

A fantastic company,, great customer service, helpful, friendly, empathetic. Stepchange has been an absolute rock to me during an extremely difficult and stressful time. i would highly recommend them to anyone who finds themselves in financial distress, Stepchange really can change your life. Reviewed on: 28th May 2026

The staff are always there for you if needed.

The staff are always there for you if needed. They are very understanding and caring. Reviewed on: 28th May 2026

Life changing.

Life changing. Help me manage a problem that was a deep burden to me. Reviewed on: 28th May 2026

The service is effective and efficient along with th...

The service is effective and efficient along with the staff getting things done. Reviewed on: 28th May 2026

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