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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very good.

Is been a good experience with StepChange with your help, i am paying off my debt gradually. Reviewed on: 27th May 2025

Helpful staff,great service highly recommended

Helpful staff gave good advice when needed Also assisted when I was made redundant by contacting creditors on my behalf.I'm now debt free with Step Change assistance Thank You. Reviewed on: 27th May 2025

Lifesavers!

Lifesavers!! I was drowning in debt after reducing my working hours to help care for my elderly mother. I would probably have lost my house if it wasn't for these fantastic people!! Reviewed on: 27th May 2025

Yes this is good to alleviate the pressure.

I had all the help I needed. All my creditors now get an amount each month I can afford. Stopping all the worry. Reviewed on: 27th May 2025

Thankyou stepchange.

I am so glad I contacted stepchange, they listened to me and made me feel much better about my financial situation.A plan was set up for me and after 3yrs. I have nearly paid off my debts. I owe stepchange a massive thank you, for all their support &friendly service. Reviewed on: 27th May 2025

Very helpful and easy to understand.

Very helpful and easy to understand. Reviewed on: 27th May 2025

Stepchange guided me in sorting out my debts.

Stepchange guided me in sorting out my debts, so I am now on the way to becoming debt free. Their staff are extremely friendly, helpful and knowledgeable. I would recommend them without hesitation. Reviewed on: 27th May 2025

I was overwhelmed by the debts until I was introduce...

I was overwhelmed by the debts until I was introduced to step change , connecting to StepChange brought me peace of mind. Reviewed on: 27th May 2025

They are very helpful and assistive.

They are very helpful and assistive. Reviewed on: 27th May 2025

From completely swamped to being in control I rstyeer

From completely swamped to being in control I rstyeer Reviewed on: 27th May 2025

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