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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I can not be grateful enough to Stepchange

I can not be grateful enough to Stepchage for all their help during all the years to pay my debt. Their professional and kind advice, and their undertanding in such a difficult time was amazing. Thank you Reviewed on: 2nd May 2024

I have not look back joining step change brilliant

I was at a very difficult time for me, I had spilt up from my 2nd husband, and had been left with a lot of debts I got a flat but still needed to sort out my debts there mainly credit cards and store cards I was finding living on my own I could not cope with paying house hold bills and debts too saw I reach out to step change and so glad I did I can see a light at the end of the tunnel I am still paying off my debts but feel life is much better now than it was I would definitely recommend step change to anyone who are worried about there debts. Reviewed on: 2nd May 2024

Very good service

Always friendly advisors who sort out any problems I have. No more worries about paying individual debtors. Reviewed on: 2nd May 2024

they are very knowledgeable!

they are very knowledgeable! will do all they can to help with everything and not make you feel bad ashamed in anyway!! very pleasant also Reviewed on: 2nd May 2024

I couldn't have got dept free without them

I got into debt and was very worried a friend recommended stepchange.they are no judgemental and put your mind at rest that there is away for you to become dept free. They are always there to answer questions and help. I couldn't have done it alone stepchange staff are always understanding and helpful. It's nice to know you are not alone. Reviewed on: 2nd May 2024

Look I am debt free because of the help StepChange g...

Look I am debt free because of the help StepChange gave free of charge Reviewed on: 2nd May 2024

Very helpful sorting out multiple creditors

Very helpful sorting out multiple creditors Reviewed on: 2nd May 2024

Highly valu customers

Lots of patience and good listening skills Reviewed on: 2nd May 2024

Excellent advice and impartial they are, always will...

Excellent advice and impartial thry are, always willing to listen and i would say everyone gives their 100%. Reviewed on: 2nd May 2024

Really did not judge and made me feel so comfortable...

Really did not judge and made me feel so comfortable and came up with a great solution to my situation... Thank you Reviewed on: 2nd May 2024

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