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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16659 reviews)

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4.95

Based on 16,659 reviews, last reviewed 11th May 2026

93500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the first phone call the advisor put me at ease... From the first phone call the advisor put me at ease fantastic service Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16659)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Pleased we were able to get help from step change

Step change arranged my finances with minimum fuss and took most of the stress away Reviewed on: 23rd May 2025

Very understanding agent, easy to follow up on the w...

Very understanding agent, easy to follow up on the website Reviewed on: 23rd May 2025

Help is only a ph9be call away.

You were really good sorting things out for me in the beginning and when I was struggling a couple 9f months ago because of an unexpected bill you arranged my payments slightly differently to help out. Thank you so much. Reviewed on: 23rd May 2025

Extremely Understanding

Step change are extremely understanding , they support you every step of the way and their advice is very welcome. Reviewed on: 23rd May 2025

Thank you for saving my life and I advise all debtor...

Thank you for saving my life and I advise all debtors to contact or to use stepchange Reviewed on: 23rd May 2025

Life savers

I literally couldn’t have got through the last year without Reviewed on: 23rd May 2025

They literally saved my life.

They literally saved my life. I couldn’t see a way out of the crippling monthly interest charges and penalties. I was drowning and these guys saved me. I can never thank you enough. Always acted in my best interests like a best friend and guardian. Bless You All. Reviewed on: 23rd May 2025

All the i want i get by the the people who work for...

All the i want i get by the the people who work for Step Change Reviewed on: 23rd May 2025

Really helpful and great

Really helped us out of a persistent cycle of debt and interest that was slowly drowning us. Reviewed on: 23rd May 2025

My experience with stepchange has been incredibly go...

My experience with stepchange has been incredibly good, the advisors I have spoken to have been very helpful and understanding about my personal situation and have helped me with getting my debt in control. I would happily recommend the service to anyone in need of debt advice. Reviewed on: 23rd May 2025

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