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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Saved me!

Saved me! Really easy to use service people on the calls are very helpful and understanding Reviewed on: 26th May 2025

Always extremely helpful and caring.

Always extremely helpful and caring. Everything is explained extremely well. Reviewed on: 26th May 2025

Very simple I strongly suggest anyone that's having...

Very simple I strongly suggest anyone that's having debt issues and having trouble organising debt payments to there lenders to use Stepchange... Reviewed on: 26th May 2025

Stressful time with split from wife worried about sp...

Stressful time with split from wife worried about spiralling debt but advice from step change helped me through Reviewed on: 26th May 2025

I had a great experience when I contacted Stepchange...

I had a good experience when I contacted Stepchange (then it was the CCCS) I have not looked back since, everything worked smoothly, and I was able to lower my stress levels. Reviewed on: 26th May 2025

Really helpful.

Really helpful. From start and continuing to be Reviewed on: 26th May 2025

Was struggling with money and the cost of living.

Was struggling with money and the cost of living. Step change helped me out of a dark place and I don't need to worry so much, very compassionate people who understand Reviewed on: 26th May 2025

There great always so helpfull and have time to speak

There great always so helpfull and have time to speak Reviewed on: 26th May 2025

It was stressful time as I lost my house, my job I w...

It was stressful time as I lost my house, my job I was left with loans and credit cards payments. Step changes helped and it is helping still to get me through the financial crisis thank you Reviewed on: 26th May 2025

I had sleepless nights, Helped me to sort out my Deb...

I had sleepless nights, Helped me to sort out my Debts, Reviewed on: 26th May 2025

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