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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Life changing

Following my divorce, Stepchange have enabled me to continue with my life by supporting me through a very difficult time in my life. Without them, I would’ve found it very difficult to continue financially. Their support has been unrivalled and I am eternally grateful for giving me my life back Reviewed on: 26th May 2025

STEP TO SUCCESS

I WAS IN A BAD PLACE BUT STEPCHANGE EXPERTSE HELPED SOLVE ALL MY PROBLEMS Reviewed on: 26th May 2025

Stepch-Angels

From the first emotional phone call to all the way through my plan I have nothing but praise for Stepchange. They advise, listen and support you through everything to help you become debt free and I thank you so much for your service. Reviewed on: 26th May 2025

Fantastic!

Fantastic! Changed my life. A Debt management plan took all the pressure away from creditors and I could slowly see my debt coming down as I made monthly payments Reviewed on: 26th May 2025

customer service

Very understanding helpful customer service Reviewed on: 26th May 2025

Fast, quick service.

Fast, quick service. Helped me with dire financial situation. Reviewed on: 26th May 2025

StepChange took the mental worries away

StepChange took the mental worries away and helped me to live. A lack of funds to pay the bills saw my blood pressure rise so high the my GP was worried for me, amidst taking daily medication for it. Reviewed on: 26th May 2025

So helpful they make the process so easy, and it tak...

So helpful they make the process so easy, and it takes so much pressure and stress away the relief is amazing. Reviewed on: 26th May 2025

Problem sorted

They were really helpful and sorted out my debt problems to an affordable amount to pay. Don't get any phone calls anymore off my creditors so I am happy. Reviewed on: 26th May 2025

I heart this charity

I was drowning in debt barely making minimum payments. Stepchange are amazing and if in any doubt,once you speak to someone you will soon be put at ease. Reviewed on: 26th May 2025

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