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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

All Advisers who helped me set up a repayment budget...

All Advisers who helped me set up a repayment budget to pay off my debts have been professional, understanding and made me feel comfortable discussing my debt problems. I would certainly recommend Stepchange to help anyone with debt problems, as taking the first step by contacting them, was the best thing I've done. Reviewed on: 2nd May 2024

A light in what was a very dark place.

I thought there was no way forward when I learned of Stepchange, since, they have allowed me to maintain a financially structured and mentally peaceful existence. Reviewed on: 2nd May 2024

life savers

Stepchange practically saved my life. I didn't know where to turn after losing my job, i felt i was drowning. They provided a life raft, which i'm still rowing, but know where i'm going. Reviewed on: 2nd May 2024

Helped with a plan for my money

Helped with a plan for my money and took control of contacting those I owed money to. Made a tough and stressful period a little easier to deal with so would highly recommend if you are in a position where you think there's no help, there definitely is! Reviewed on: 2nd May 2024

Non judgemental staff.

Non judgemental staff. Completely free service and excellent support. I owed £75,000 at the onset of my plan. I now owe only £1,100. Reviewed on: 2nd May 2024

Very helpful and guided me brilliantly .

Very helpful and guided me brilliantly . Review each year. Reviewed on: 2nd May 2024

Happiness

Thank you for your support in allowing me to clear all my debts and arranging payment to all my creditors. I can now sleep peacefully and not have to worry anymore. Thanks StepChange. Reviewed on: 2nd May 2024

Been with stepchange for over 10 years everyone you...

Been with stepchange for over 10 years everyone you talk to is most helpful and friendly iwas in a mess before stepchange thay helped me so much and took alot of worries awat so gteatful Reviewed on: 2nd May 2024

StepChange were very good and understanding with my...

StepChange were very good and understanding with my problems and were prompt at sorting my issues out a great relief to my problems . Have also been very good at explaining issues as they crop up . I am very grateful . Reviewed on: 2nd May 2024

Simple and understanding.

Simple and understanding - easy to contact, no unnecessary waiting around. Good advice and suggestions for the future. Reviewed on: 2nd May 2024

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