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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Great Company

I have been with Stepchange for some years now and they are very supportive and good. Reviewed on: 26th May 2025

I am really grateful for your help and support.

I am really grateful for your help and support. Reviewed on: 25th May 2025

been excellent.

been excellent. Never had a problem and very shortly I will be debt free. Reviewed on: 25th May 2025

I was a victim of a scam

I was a victim of a scam and lost all my money including pensions, savings etc. Without the help of StepChange I would not be here. Reviewed on: 25th May 2025

extremely helpful

I have always found them extremely helpful and ready to listen and advise. Reviewed on: 25th May 2025

It was very helpful for me to be given the option of...

It was very helpful for me to be given the option of speaking with friendly and helpful staff rather than being confined to dealing with everything online. Reviewed on: 25th May 2025

Non judgemental

Very helpful, non judgemental, making life easier to cope and an expected date when all will be clear. Reviewed on: 25th May 2025

I'm so glad I contacted Step Change.

I'm so glad I contacted Step Change. They were practical, supportive and completely non-judgemental. I have got back so many hours that I used to spend worrying about debt and I've got an actual date when I'll be debt free. Really recommend! Reviewed on: 25th May 2025

When I was at rock bottom and could see no way out o...

When I was at rock bottom and could see no way out of getting on top of my debt..Stepchange helped me so much. I have peace of mind my debts are still being paid but I'm not struggling. Reviewed on: 25th May 2025

Very easy to deal with showed compassion and caring...

Very easy to deal with showed compassion and caring throughout the procedure. Reviewed on: 25th May 2025

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