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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

My experience with step change has been very positiv...

My experience with step change has been very positive always been able to answer my questions and help in every way Reviewed on: 25th May 2025

from the start Step change listened, offered alterna...

from the start Step change listened, offered alternatives amd wanted to help things work for me, now I will be debt free in 18 months with every penny repaid, something we could not have done without them. Totally recommended to anyone struggling! Reviewed on: 25th May 2025

Changed my life and put me in control

Changed my life and put me in control Reviewed on: 25th May 2025

Saved My life .

Saved My life .literally I was so down and depressed about my debt .step change were understanding.. patient..put me at ease . Amazing Reviewed on: 25th May 2025

Thank you very much you saved my life

Thank you very much you saved my life Reviewed on: 25th May 2025

Step change have made me sleep at night, my debt was...

Step change have made me sleep at night, my debt was constantly on my mind, worried sick every day/ night, now I can see light at the end, I can see my debt declining and it’s such a lovely feeling that soon I will be debt free, Thanks to step change for understanding my situation and helping me in the road to being debt free Reviewed on: 25th May 2025

I was so relieved after talking to some very underst...

I was so relieved after talking to some very understanding people, as I have never been unable to pay any money before, Reviewed on: 25th May 2025

Highly recommend!

StepChange have been so good with me (I’m a nightmare with paperwork and emails) and I have a monthly payment that is affordable with no payments going to anyone else other than who I have debts with. Reviewed on: 25th May 2025

Best company to help you become debt free

Very helpful and helped me clear my debts. Defo worth getting in touch if you want to be debt free! Reviewed on: 25th May 2025

helped me sort my debts into 1 manageable...

Stephanie helped me sort my debts into 1 manageable payment Reviewed on: 25th May 2025

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