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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I don’t think words can fully express how grateful I...

I don’t think words can fully express how grateful I am to StepChange. I was in a very dark place, struggling with serious debt and the mental toll that came with it. It reached a point where my wife had to step in and help me manage the situation because I simply couldn’t cope anymore. From the moment I contacted StepChange, I felt supported. They treated me with understanding, dignity, and respect—something that felt rare at the time. Their team didn’t just offer financial advice; they gave me hope and a clear path forward. The burden I carried mentally and emotionally began to lift once I started following the plan they helped me put in place. It’s not an exaggeration to say that StepChange saved my life. They’ve helped me regain control, not just of my finances, but of my mental well-being too. To anyone who’s struggling: please reach out to them. There is help, and there is hope. I’ll forever be thankful for what StepChange has done for me and my family. Reviewed on: 25th May 2025

Brilliant, knowledgeable staff

You would expect an organisation such as Step change to have many sensible suggestions regarding debt management. The difference, to me, has been the staff; ie not just knowledgeable, but friendly, helpful, and non-judgemental . Reviewed on: 25th May 2025

Always brilliant and always very helpful in all ways.

Always brilliant and always very helpful in all ways. Reviewed on: 25th May 2025

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Very helpful staff.

I have found every time I have contacted stepchange they have always been very helpful. Reviewed on: 25th May 2025

My life is back on track, thanks to Step Change!

Step change allowed me to get a grip on my spiralling debt. I was extremely stressed at the thought of sorting it all out, but the phone call was straightforward, although it took time and was in depth, I was so pleased it was finally sorted out. Since then, my yearly review is easy to complete. Thank you Step Change for all your help, you really did change my life. Reviewed on: 25th May 2025

Best support

I was in a difficult situation at the start but the team helped me every step of the way Reviewed on: 25th May 2025

helpful and friendly staff

Step change are always helpful when I phone.it does take a bit of a wait but that is understandable busy the lines are busy.I also emailed them,they answer quickly and efficiently.All staff are friendly and helpful. Reviewed on: 25th May 2025

really helpful and support...

The lady I spoke with was really helpful and supportive, talked me through the process and advised me accordingly. Reviewed on: 25th May 2025

Staff are so helpful.

Staff are so helpful. They're reassuring, empathetic and sympathetic. Reviewed on: 25th May 2025

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