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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

When I was desperate as husband left me with debt ,...

When I was desperate as husband left me with debt , I phoned step change and they were so helpful it was a weight of my shoulders . Reviewed on: 25th May 2025

I find this the most difficult thing of all to do.

I find this the most difficult thing of all to do. and without guidance I would be lost, but the financial advisors, are so proffessional at doing this, you are helped through it. I must admit to having got it wrong due to nerves, but thank goodness ge help. Reviewed on: 25th May 2025

I was struggling with debt to the stage it was affec...

I was struggling with debt to the stage it was affecting my health. I then heard about Step Change, so I contacted them, and I am glad I did, and they set up debt management plan which I could afford, and it helped me a lot and stopped all the calls. Reviewed on: 25th May 2025

Having moved back to my home town due to my elderly...

Having moved back to my home town due to my elderly mother being ill and having a high paid job to minimum wage my finances took a tumble . Step change were amazing .They took all the pressure off my shoulders and dealt with all my creditors and I can finally sleep at night Reviewed on: 25th May 2025

Stepchange have helped me get myself back on track.

Stepchange have helped me get myself back on track. Advisors are extremely helpful and quick to respond to any queries. Reviewed on: 25th May 2025

Fnancial problem

Helped me through difficult and stressful financial time. The staff that was helping me through this difficult time was very helpful. Reviewed on: 25th May 2025

StepChange has turned my problems around

Every stage of the process towards a debt management plan was made clear and relatively easy to carry out . I struggled with some of the IT involved. Everyone I have spoken to has been knowledgable and non judgmental and kind. I dreaded having to involve anyone else in my financial problems but StepChange took away that feeling to a large extent. I do not hesitate to to contact them whenever I feel anxious or uncertain about anything to do with creditors etc. Reviewed on: 25th May 2025

Without you, creditors would make our lives a misery,

Without you, creditors would make our lives a misery, Reviewed on: 25th May 2025

You're not alone

I found myself without any hope, lost in a dark pit and Stepchange helped me find the tunnel which led into the light. Thank you so much. If your finances worry you in any way, you are not alone, the sooner the better, pick up the phone and call them now... Reviewed on: 25th May 2025

Hands on, but Unseen hands on

They (StepChange) were always a very hands-off, in the background sort of help. There when needed, easy to communicate with, but not on the case 24/7. Reviewed on: 25th May 2025

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