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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was drowning in debt, I didn’t know where to begin.

I was drowning in debt, I didn’t know where to begin. Step change was recommended to me by my bank, am glad I took their advice. I am now paying the amount I can afford every month. And whilst my credit rating has gone down, I believe I will bring back up again Reviewed on: 28th May 2026

Customer & Solution Focused

I have always been listed too as an individual, and have been always supported. Reviewed on: 28th May 2026

Been great all through the up and down of the...

Been great all through the up and down of the process Reviewed on: 28th May 2026

Stepchange have taken away some of my worries.

Stepchange have taken away some of my worries. Easy to complete the online forms and a prompt reply. I can keep up to date with my account by logging in to my stepchange account. Reviewed on: 28th May 2026

Excellent support from the word go

Excellent support from the first moment I spoke to them. If your worrying just call, you will feel better afterwards Reviewed on: 28th May 2026

Excellent understanding of difficult situations and...

Excellent understanding of difficult situations and very knowledgeable on different ways to help. Reviewed on: 28th May 2026

Caring experts ready to listen.

Caring experts ready to listen without judgement. Made a very difficult time a little easier! Reviewed on: 28th May 2026

They have helped me managed my debt and have shown m...

They have helped me managed my debt and have shown me a way to pay my debts off that sticks within my budget. Reviewed on: 28th May 2026

Step Change were most helpful in resolving my problems.

Step Change were most helpful in resolving my problems. Everything is made easy to understand and progress is easy to follow. Everything is well documented and easy to view at any time. Regularly updated and never more than a phone call away. Reviewed on: 28th May 2026

Cant fault these people ,BRILLIANT

I was so ashamed to have to seek help ,I kept putting off until I had no choice ,I wish I had done it months ago , they are so good at what they do ,and the help I have received is brilliant. ,don’t wait ,if you need help do it now . Reviewed on: 28th May 2026

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