Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Peace of mind

Without them to help with my debt I don’t know where I would be. Reviewed on: 25th May 2025

Helped me massively a couple of years ago.

Helped me massively a couple of years ago. Can’t thank them enough for their help and support Reviewed on: 25th May 2025

Stepchange saved my life.

Stepchange saved my life. Every single Stepchange advisor I have ever spoken to has been outstandingly kind and patient and made me feel so much calmer about my situation which used to feel insurmountable. Fantastic organisation Reviewed on: 25th May 2025

My saviours

Did not know were to turn , over money problems. But was saved by Step Change. Would recomend Step Change to sort out your mony problems, i wish them all the best. Reviewed on: 25th May 2025

Safety and re-assurance has been secured.

Since the beginning last year, we have been advised, and updated on status and felt re-assured by Stepchange. We feel safe knowing we can retain control of our finances once again. i look forward to ending this arrangement in years to come, or sonner if conditions allow. Reviewed on: 25th May 2025

I couldn’t keep up with my debts.

I owed £8000 on a low income. I thought I would never pay it off . I was just managing the interest. 24 months later I’ve almost finished paying off the full amount. I’ve 10 months to go. I am so very very grateful. Reviewed on: 25th May 2025

I used StepChange to set up a DMP.

I used StepChange to set up a DMP. They were very helpful and still are now the plan is up and running. I have had to call them on occasion and mostly they are very courteous, I only had one negative experience with a receptionist and felt her tone was very judgemental. I feel she let the rest of a very helpful team down in this occasion. I most recently contacted them as I was had an issue with one of my creditors and the service I received was amazing. The sorted everything out and wrote a letter to my creditors reminding them of the agreement they had made. I am able to check my account online which is perfect as my working hours are not always conducive to calling in office hours. I would definitely recommend. Reviewed on: 25th May 2025

Set up, then tumbled, got scared, became completely...

Set up, then tumbled, got scared, became completely unmanageable and isolated therefore didn’t get in touch. need to put new arrangement to clear debts asap please. Thank you Reviewed on: 25th May 2025

Totally brilliant service from the first phone call...

Totally brilliant service from the first phone call changed my life from that call Reviewed on: 25th May 2025

Amazing service

Felt really embarrassed having to get in touch but Step Change were brilliant. Didn't judge just good solid advice Reviewed on: 25th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub