Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very good debt advice.

Very good debt advice. Managed to reduce financial pressure I was under.Helped me to manage my finances and budget better Reviewed on: 2nd May 2024

The best debt management

Step change are very good at helping you with your debt problems they are caring understanding with your debts Reviewed on: 2nd May 2024

I contacted Stepchange when I was struggling with debt.

I contacted Stepchange when I was struggling with debt. The lady I spoke to was so friendly kind and professional and really helped me . She really understood my problems and together we worked out a way to deal with the debt. She didn’t push me into any decision and I was able to make an informed choice Reviewed on: 2nd May 2024

Twin saving graces

I was in a very vulnerable, difficult position when I first contacted Stepchange. They offered twin saving graces of practical, structured debt management with friendly, helpful, non judgemental advice and support. I could not have dealt with my debt without them. Reviewed on: 2nd May 2024

Quite literally saved my life

Stepchange have been invaluable in getting my life back. The best thing I’ve ever done & the weight off my shoulders is immense. Can’t thank them enough. They get in touch with all the creditors for you & make it really simple taking all the worry away. Reviewed on: 2nd May 2024

They were so helpful in supporting me to get my fina...

They were so helpful in supporting me to get my finances in order. Never judging always supportive Reviewed on: 2nd May 2024

Excellent service, I truly believe the kind so kind...

Excellent service, I truly believe the kind so kind helpful people of srepchange saved my life, in the 5 + years they been helping they always shown consideration, non judgemental, professionalism , thoughtfulness and so much more, a true brilliant service for those in desparation of life , especially when no one else really wants to help... thank you so much faithfully and sincerely..... Reviewed on: 2nd May 2024

Helpful and considerate.

Helpful and considerate. Make you feel at ease. You don't feel judged Reviewed on: 2nd May 2024

Plain & Simple Help.....

Easy to follow steps online. No judgement just plain simple 'let's do this'. Swift responses. Most helpful and understanding on the telephone. I am a very satisfied and grateful client. Reviewed on: 2nd May 2024

I was in a very bad place financially and mentally b...

I was in a very bad place financially and mentally but thanks to Stepchange my life has completely turned around. I am now financially in a great position.,which enabled me to get married without worry about money, I also now have a good credit score. I think without Stepchange my life would have eventually become almost impossible but now I am loving life , embarrassing every day. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Solutions
from Abacus 4.68 from 6 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub