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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

My experience.

I’m nearly at the end of my debt management plan and what a relief. I’ll be completely debt free. I was so worried at the start. It took me 6 months of soaring debt with all the interest before I contacted you and I’m so glad I did. You were a life saver. Reviewed on: 25th May 2025

wasn't in a good situation, step change helped me, a...

wasn't in a good situation, step change helped me, and sorted out all my issues Reviewed on: 25th May 2025

Help people to finance debt more manageable

Help me consolidate all my debts. And repay over a period of time. Reviewed on: 25th May 2025

amazing help when you need it

friendly, helpful, always there, just amazing people Reviewed on: 25th May 2025

I was in such crisis concerning my mental health tha...

I was in such crisis concerning my mental health that I had become out of control with my spending. I had serious diminished responsibility but hadn’t recognised it until it was too late to reverse the damage caused. Thankfully I found Stepchange who were so humane and kind. They saved me from falling further into a pit of despair and have enabled me to take back control of my life. Reviewed on: 25th May 2025

Step change changed my life.

I was in a mess and didn’t know where to turn. Since I’ve been on my payment plan my life is slowly getting back to normal and I feel mentality more better in myself. I’d be lost without Step Change. Reviewed on: 25th May 2025

Excellent service and easy to navigate.

Excellent service and easy to navigate. Helped to organise my finances and assisted me with budgeting and this helped me with my weekly outgoings and helped with my mental health and my outlook on life Reviewed on: 25th May 2025

Stepchange has helped me immensely.

Stepchange has helped me immensely. I was at a stage where I didn't know who I could get help from, and stepchange was my saviour. I have a lot to thank them for, My Debts are now under control and being paid off monthly at a amount I can afford. Reviewed on: 25th May 2025

I Highly Recommend StepChange

StepChange remove financial stress from your life by helping you to correctly budget and pay what you can afford. They are your best option if you are in debt, because they will find the best solution personally tailored to your own specific needs and circumstances. Reviewed on: 25th May 2025

Very helpful and understanding everything got sorted...

Very helpful and understanding everything got sorted quickly Reviewed on: 25th May 2025

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