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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

They ease the burden of debt with great help.

They ease the burden of debt with great help. Good communication throughout.Always ready to help Reviewed on: 2nd May 2024

A light at the end of the very dark tunnel

You have always been there for me even when I mess up. Helpful kind good advice. Reviewed on: 2nd May 2024

Excellent service and really help when i had issues

Excellent service and really help when i had issues Reviewed on: 2nd May 2024

StepChange is like a dolphin that saves you..

StepChange is like a dolphin that saves you from the sharks. And, they render so much help without expecting anything in return. Rare gem! Reviewed on: 2nd May 2024

StepChange has changed my life.

StepChange has changed my life... for the better. Took away all the pressure and makes life affordable again. Real people at the end of the line if you need to talk or have any questions Reviewed on: 2nd May 2024

StepChange helped me reset my personal finances

StepChange have managed my debt efficiently. They explained how debt management worked, and helped me deal with the many and various demands I have received from creditors. It is a very good service and I would recommend it to anyone with debt issues Reviewed on: 2nd May 2024

Exceptional service from Stepchange

I approached Stepchange as a last resort when needing expert advice on debt management. I wasn't aware of the services they provided and was delighted when they put together a solution, enabling me to live stress free whilst paying off my debts. Reviewed on: 2nd May 2024

Life changing support

Professional, supportive and life changing service Reviewed on: 2nd May 2024

Step Change has an absolute life saver they have hel...

Step Change has an absolute life saver they have helped me every step of the way I couldn't recommend them more highly! Reviewed on: 2nd May 2024

My experience with Stepchange has been life changing...

My experience with Stepchange has been life changing, I have had many questions,phoned them in tears but all questions answered, and the worries stopped. Nothing is to much trouble. Reviewed on: 2nd May 2024

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