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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent service and easy to navigate.

Excellent service and easy to navigate. Helped to organise my finances and assisted me with budgeting and this helped me with my weekly outgoings and helped with my mental health and my outlook on life Reviewed on: 25th May 2025

Stepchange has helped me immensely.

Stepchange has helped me immensely. I was at a stage where I didn't know who I could get help from, and stepchange was my saviour. I have a lot to thank them for, My Debts are now under control and being paid off monthly at a amount I can afford. Reviewed on: 25th May 2025

I Highly Recommend StepChange

StepChange remove financial stress from your life by helping you to correctly budget and pay what you can afford. They are your best option if you are in debt, because they will find the best solution personally tailored to your own specific needs and circumstances. Reviewed on: 25th May 2025

Very helpful and understanding everything got sorted...

Very helpful and understanding everything got sorted quickly Reviewed on: 25th May 2025

Excellent communication

Excellent communication. . Everything is well explained Reviewed on: 25th May 2025

Extremely helpful, friendly and supportive.

Extremely helpful, friendly and supportive. I don’t know what I would have done without them. Reviewed on: 25th May 2025

Step Change changed my life.

Step Change changed my life. For the first time in my life I had my finances under control but it did mean facing up to the realities of life, living with just the bare essentials for nearly 20 years. It did however mean that I could afford a bottle of champagne on debt free day! Reviewed on: 25th May 2025

StepChange have really helped me get on top of my debt.

StepChange have really helped me get on top of my debt. Sympathetic, non-judgmental and life-changing. Reviewed on: 25th May 2025

I have been with Stepchange for a number of years th...

I have been with Stepchange for a number of years they take the worry out of your dept,writing to your creditors sorting out a dept managgement plan that you can afford the staff are so helpful and make you feel at ease so i would advise anybody with worrying dept to get in touch with Stepchange Reviewed on: 25th May 2025

Light at the end of the tunnel thanks to Step Change.

Step change took the time to understand myself and my situation which helped me feel at ease. I have a debt management plan set in place where I can see exactly how my debts are slowly getting smaller month on month. Have a plan in place with the length of time agreed, makes me feel that I will get through it and there is a light at the end of the tunnel. I am very grateful to Step Change. Thank you. Reviewed on: 25th May 2025

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