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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16695 reviews)

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4.95

Based on 16,695 reviews, last reviewed 12th May 2026

95250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great advice from StepChange they were on my side I lost my job and got into quite a bit of debt on my credit cards. I then struggled to find work due to ill health. I was being put under a lot of p... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16695)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

When I contacted stepchange I was at my wits end,the...

When I contacted stepchange I was at my wits end,they listened to my situation and we came up with a plan between us to help to get myself on the road to recovery.they calm you down and put your mind at rest with regards be able to cope, they talk to your creditors on your behalf and come to an agreement with them to help you out anyway that they can. I really want to thank stepchange for the help and guidance they gave me, I have 2 more months of payments then after 3 yrs I’m done,I will have repaid my dues and I couldn’t have done it without the help of the guys at stepchange Reviewed on: 23rd May 2025

After struggling with credit card payments

After struggling to keep up with multiple credit card payments, and taking out more credit cards to pay off previous ones it was time to do something about it, stepchange made the whole process easy and stress free. Reviewed on: 23rd May 2025

Amazing experience.

Amazing experience. best thing I ever did was speak with StepChange. They helped me manage my finances, with 0 stress!! Don’t be embarrassed by your debt, if you need help, I highly highly recommend StepChange. Reviewed on: 23rd May 2025

Would highly recommend Stepchange to anyone sufferin...

Would highly recommend Stepchange to anyone suffering debts that they feel out of control, I have used them personally & for family/friends. Reviewed on: 23rd May 2025

helpful and useful

Right from the start you are not judged, you are not made to feel as though you are a criminal. The people I spoke to were supportive, kind and helpful, they were able to get me set up and finally take charge and manage my debt. Reviewed on: 23rd May 2025

Exceptional Support and Advice

After enduring the darkest time of my life making a huge life changing mistake StepChange have enabled me to survive and rebuild my life. Such an amazing organisation, the support and expertise is exceptional and they protect you can provide amazing advice. Reviewed on: 23rd May 2025

Stepchange really come to my aid when I less expected.

Stepchange really come to my aid when I less expected. My finances are ok now Reviewed on: 23rd May 2025

Friendly, caring, understanding professionals.

Friendly, caring, understanding professionals. Checked I understood all and helped me enormously to sort put a budget and pay off debts as best as possible. They were very patient and helpful. Reviewed on: 23rd May 2025

I'm very happy and satisfied .

I'm very happy and satisfied .Good. Reviewed on: 23rd May 2025

Stepchange has changed my life

Stepchange has changed my life, I have got nothing but support from the staff and it has made my life so much more enjoyable knowing my debt is under control, I cannot recommend Stepchange enough Reviewed on: 23rd May 2025

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