Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Non judgemental and supportive from the start.

Non judgemental and supportive from the start. Reviewed on: 25th May 2025

From £40k debts to zero

StepChange helped me go from debts in excess of £40k to a present with zero debts. They were supportive throughout the journey, answering any questions I had. Yes, it took a number of years, but without their help I would still be drowning in ever increasing debt. I would highly recommend StepChange. Reviewed on: 25th May 2025

StepChange changed my life because I felt overwhelmed.

StepChange changed my life because I felt overwhelmed. The staff are very friendly and supportive, I now sleep much better. The fact that they are a free service is amazing, I would always recommend them to family & friends. I will always be totally grateful to them thanks. Reviewed on: 25th May 2025

Step Change changed everything for my future

I was in a terrible way when I first spoke to step change. My wife and I had just separated, I had an incredible amount of debt and I didn’t know where to turn. They calmly and kindly sat with me and helped me through the situation and I am now on a plan that has helped level me out and start to plan for the future. Reviewed on: 25th May 2025

Without StepChange i don't know what I would do, the...

Without StepChange i don't know what I would do, they have made it easier for me to sleep at night without the stress and worry. Reviewed on: 25th May 2025

From Start To Finish, an easy process

Start To Finish, an easy process which takes into account all outsganding agreements/payments, assesses affordability and allows one monthly payment to nmbe set based on this. Step Change dealt withe the creditors and reduced my anxiety. Reviewed on: 25th May 2025

Id be still be stuck in the visisus circle of dept w...

Id be still be stuck in the visisus circle of dept without stepchange's help im now £700 better off each month it's like having a massive pay rise. Reviewed on: 25th May 2025

From anxiety to Calmness

My world felt like it was caving in when my debts were piling up and I didn’t want to default on any of them. It got to a point that after paying my rent and bills all of my money was used to cover debt and I had to do little borrowing from friends. When Step Change took charge there was calmness that was introduced to my life. Reviewed on: 25th May 2025

Hassle free straight forward advice given by friendl...

Hassle free straight forward advice given by friendly staff. Would recommend your service. Reviewed on: 25th May 2025

Breathe again

After my marriage ended my biggest worry was the £8.500 dept I was left to pay and sort out with only my basic pension to live on. So after seeing an advert I contacted deptfree direct. They were extremely helpful and made no judgement. I was offered a payment plan within my budget. The phone calls an letters from creditors stopped immediately. I could breathe again. All thanks to deptfree direct. Reviewed on: 25th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt solutions
from Back2Credit 4.87 from 2117 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub