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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very understanding and no judging

Customer service excellent there was no judgement and my case was dealt with quickly which and was such a relief they were able to offer me a solution Reviewed on: 2nd May 2024

I was in a very bad place in my life, mydebt was ou...

I was in a very bad place in my life, my debt was out of control and was making me ill. My son recommended step change and I couldn’t believe how fast my debt was sorted out into an affordable amount to pay each month. Reviewed on: 2nd May 2024

StepChange are truly amazing.

I am almost completely debt free thanks to StepChange. You only pay what you can reasonably afford each month and you have a review every year. They try their best to stop all interest being added to your debt. In my case every one of my debtors stopped adding interest and that helped me enormously. Without the help of StepChange I would still be in heaps of debt. They’re also completely free of charge and non judgemental. Thanks again StepChange. Reviewed on: 2nd May 2024

Stepchange are the go to service for debt management

Being a charity might put some people off contacting them, but their advisors are all highly trained and they highly regarded in the financial industry. I not going to pretend it easy to setup, there a lot of form filling, and they assess your finances in forensic detail, but once that out of the way, you get peace of mind, you on the road to being debt free, and stepchange deal with your creditors for you. Reviewed on: 2nd May 2024

A light in the dark

Staff are always very helpful to meet my needs. Reviewed on: 2nd May 2024

Supehero helpers

After weeks of being stuck, depress and not seeing end of my problems , step change show me different solution to m problems , explain everything and where super helpful , I can thank you them enough Reviewed on: 2nd May 2024

Step Change

Shane I had to open a separate account, but got round it. Reviewed on: 2nd May 2024

Saved my life and my sanity.

Saved my life and my sanity. I got my life back.Stepchange gave me all the help I needed to get myself back on track, and to be able to see a future. Reviewed on: 2nd May 2024

StepChange are a professional and compassionate orga...

StepChange are a professional and compassionate organisation. I cannot praise the life changing service they provide enough. Reviewed on: 2nd May 2024

Life Changer

Stepchange is a Life Changer. I was addicted to Credit Cards and living a vicious loop of taking loans to consolidate other ones . For years all that I had was debts that I simply couldn't managed, until I found Stpechange . The process is seamless . Their team is friendly and professional, and honestly they just took control of all my debts and made it into one manageable payment . I feel free of debts & I learned to live a life without using any Credit . A Game Changer . Reviewed on: 2nd May 2024

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