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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange are Great

Stepchange are brilliant they are always there to offer support and guidance but most of all they don't judge you Reviewed on: 25th May 2025

I have very good experience with StepChange and the...

I have very good experience with StepChange and the team are very professional, friendly and helpful TThank you very much StepChange Reviewed on: 25th May 2025

Changed my life with my debts can sleep a bit more e...

Changed my life with my debts can sleep a bit more easy thanks stepchange Reviewed on: 25th May 2025

Really got me out the brown stuff.

Really got me out the brown stuff. I found them when i was at my lowest and wothon a few weeks payment plan was set up and there was light at the end of the tunnel. Reviewed on: 25th May 2025

Helped put me at ease with my financial situation wh...

Helped put me at ease with my financial situation which then helped me with my overall situation, friendly staff and fantastic service Reviewed on: 25th May 2025

Helpful service

Very helpful, through bad time, as put all debts in one pot. Reviewed on: 25th May 2025

I found them very helpful when I was in a stress sit...

I found them very helpful when I was in a stress situation. They talked me through the process and helped me feel at ease and confident. It’s continually on your mind and is always a worry but thankfully Stepchange has eased that pressure. Reviewed on: 25th May 2025

Perfectly simple to work through and you're cared for!

I sorted my mums debt put for her via Stepchange. I was talked through her budget which was completed quickly and I was prompted when I wasn't sure about something and that relieved a lot of my mums anxiety knowing that they were helpful and the hard part was already done. Once we'd given the creditor details we were then told what her repayments would be to each account she owed on. It was really that quickly!!! The repayments were more than manageable and the yearly reviews were done by me each time, which only took another few minutes to update her budget. What more can I say, don't fret about your debt, the first step is making that phone call, you won't be judged and you'll be wondering why you didn't do it sooner!!! Reviewed on: 25th May 2025

Staff very helpful and always understanding.

Staff very helpful and always understanding. Reviewed on: 25th May 2025

Staff are very pleasant and understanding off your n...

Staff are very pleasant and understanding off your needs Reviewed on: 25th May 2025

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