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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16702 reviews)

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4.95

Based on 16,702 reviews, last reviewed 12th May 2026

95600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Service I have nothing but praise for the services provided by Step Change. If you have money worries then contact them as they will produce a repayment plan ... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16702)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I didnt know where to turn until I found out about s...

I didnt know where to turn until I found out about stepchange I didn't realise they would be able to come up with a solution to my problems and although it's been a challenge at times we have stuck to it and in less than a year will be completely debt free it's hard to see a way out but there always is with stepchange I'd recommend them highly to anyone in debt. Reviewed on: 23rd May 2025

Such a relief

StepChange turned our retirement around. Debts reduced to a more manageable situation Reviewed on: 23rd May 2025

They are very friendly and very helpful

They are very friendly and very helpful Reviewed on: 23rd May 2025

I can’t thank them enough for their help.

I can’t thank them enough for their help. I felt like I was drowning in debt. Now I can sleep at night. Reviewed on: 23rd May 2025

My experience has been very positive.

My experience has been very positive. I was referred to step change at a very difficult time, I was nervous before making the initial contact. And when I did, I was very happy and relieved. All the advisors have ever spoken to/worked with have always been professional, kind and patient with me. So far I have managed to clear two smaller debts. I feel more confident and hopeful to manage my day to day life. I will always be grateful. Reviewed on: 23rd May 2025

No. Embarrassing Qudstions

I found that you helped me with out Questions that made me feel bad as I did feel embarrassed asking for help but you.are me feel that I was not alone a c not to feel that way and only pay what I could not to leave myself short very helpful and mind Reviewed on: 23rd May 2025

One stop shop sort the lot

Great service took control realy professional don’t judge get you on track allowing you to breath again strongly recommend step change Reviewed on: 23rd May 2025

Excellent!!

Step change have really helped dig us out of a financial hole massively! Before speaking to step change I would dread everyday not knowing if I'd have enough money in the bank to pay bills or even get to work. The stress it caused was overwhelming and I just knew something had to change. After speaking to step change who helped recommend a plan and deal with my creditors on my behalf, the stress was gone. One monthly payment paid to step change who then divide it up amongst my creditors was so hassle free I know only have to think about 1 payment a month and I'm so much better off mentally. The stress is gone. If you are struggling with dept PLEASE give them a call. Reviewed on: 23rd May 2025

I just wish I had found Stepchange sooner

I just wish I had found Stepchange sooner - from filling in my first budget sheets to starting my debt management plan has been such a relief. I actually thought I would never be able to sort out and pay my debts - having just retired this was extremely stressful and daunting. Now I have a 52 month plan and budget which means I pay all of them and still manage to survive affordably. I have been kept informed throughout this process and cannot imagine doing this on my own - I'm so grateful to everyone at Stepchange for this opportunity to get my finances back on track. Reviewed on: 23rd May 2025

My worriness totally stopped ...

My worriness totally stopped giving me time to rest my mind and I was sleeping well since I got help from stepChange Not thinking about my debits I can provided for myself and family Reviewed on: 23rd May 2025

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