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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Step change has been a great help to me as a single...

Step change has been a great help to me as a single parent in managing my finances over more than 10 years. Reviewed on: 24th May 2025

Debt Helper StepChange

I anyone find themselves trapped in a vicious cycle of debt I would strongly advise them to approach StepChange Debt Charity. I had become hopeless after my circumstances changed drastically and I fell into debt. With StepChange I have managed to free myself from debt earlier tha was anticipated Reviewed on: 24th May 2025

First class experience since day one.

First class experience since day one. Couldn't recommend highly enough. The stress and worry of debt was completely lifted once my plan was in place. Left feeling like I could begin to live my life again worry free. Reviewed on: 24th May 2025

Everyone at Stepchange have been helpful and kind.

Everyone at Stepchange have been helpful and kind. I highly recommend them if you have a debt problem Reviewed on: 24th May 2025

There were so kind helpful and removed loads of stre...

There were so kind helpful and removed loads of stress in my life very good firm and the job they do is a massive help to people well done around Reviewed on: 24th May 2025

Fantastic Service

Stepchange started helping me a few years ago and continue to do so. They have been fantastic with their support, time and advice. Reviewed on: 24th May 2025

Great service and helpful staff

Very helpful with all information and service, always willing hep in any situation , staff very friendly on the telephone Reviewed on: 24th May 2025

Peace of Mind

An excellent Debt Management association to deal with. They give you their time, are sympathetic to your individual circumstances, will advise you of all debt management options, contact all your debtors on your behalf and set up an affordable payment plan which enables you to clear any debts. Highly recommended. Reviewed on: 24th May 2025

Amazing.

Amazing. I cannot thank stepchange enough for helping me. I'm in such a better position now, sleeping, not crying and so much happier. It took alot to pick up the phone and ask for help Reviewed on: 24th May 2025

Step change was helpful.

Step change was helpful. The only thing I am concerned about is that although I am paying the monthly instalment through debt change still I have been putted on default for 6 years on my credit report. Would be great full if that default will be removed from my credit report. Reviewed on: 24th May 2025

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