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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Very helpful and good service and good advicer

Very helpful and good service and good advicer Reviewed on: 24th May 2025

I'm in control now.

I went to Step Change when I struggled to keep up repayments after my divorce. I'm on a debt management plan now and I'm paying things off it's going to take a while but I'll get there Reviewed on: 24th May 2025

Our debts were getting on top of us, phone calls and...

Our debts were getting on top of us, phone calls and demand letters were depressing us. One phone call to Step Change put us on the road to recovery. Very, very helpful, understanding compassionate advisors Reviewed on: 24th May 2025

Best Thing I Could Ever Have Done

Brilliant advice from initial consultation, no judging just pure help & understanding. Contacted all my debt companies themselves, sorted out one easy payment I could afford, regular reviews & help throughout my plan & only got 4 months left & will be debt free. Just give them a call believe me you will feel so much better & your worries will start to go away. Reviewed on: 24th May 2025

No stress just went after you sorting out my money p...

No stress just went after you sorting out my money problems then my life was a lot better Reviewed on: 24th May 2025

Real Relief

Everything has been excellent from the start. The process was easy, the team was helpful and supportive, and nothing changed since then - consistently reliable and professional service. Reviewed on: 24th May 2025

Stepchange helped me with a DMP i am now paying a qu...

Stepchange helped me with a DMP i am now paying a quarter of what I used to pay. Reviewed on: 24th May 2025

Sceptical at first but this service is essential in...

Sceptical at first but this service is essential in todays climate Reviewed on: 24th May 2025

Step change have given us peace of mind over our fin...

Step change have given us peace of mind over our finances, and have kept us informed at all times . Reviewed on: 24th May 2025

Got myself in a rut and step change helped me sort t...

Got myself in a rut and step change helped me sort thing out Reviewed on: 24th May 2025

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