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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service, professional,and friendly ...

Excellent service, professional, friendly and understanding. Helped turn my life around. Would recommend to anyone struggling with debt. Reviewed on: 24th May 2025

Excellent money management

I was struggling to make ends meet due to debt and was advised by a friend to go to stepChange, they were really helpful and advised me me what to do. Reviewed on: 24th May 2025

Got me back on track, portal is fantastic with month...

Got me back on track, portal is fantastic with monthly statements to show progress. Reviewed on: 24th May 2025

Everything been great using step change to help get...

Everything been great using step change to help get me out of debt. Reviewed on: 24th May 2025

life changer...

Getting in touch with stepchange was a life changer for me,we had money troubles and I didn't know where to turn to,I was scared of losing my home and my family, I contacted stepchange and immediately felt at ease and could breathe again,my anxiety and stress drained from within days,can't thank them enough. Reviewed on: 24th May 2025

There great very helpful willing to help

There great very helpful willing to help Reviewed on: 24th May 2025

Excellent to deal with.

Excellent to deal with. I’m 6 years into my DWP so 4 to go. They answer promptly and their advice is great. Really appreciate all they have done for me. Reviewed on: 24th May 2025

Overall, my dealings with Stepchange have been very...

Overall, my dealings with Stepchange have been very informative and helpful. Reviewed on: 24th May 2025

It helped me to get back on track.

It helped me to get back on track. Reviewed on: 24th May 2025

Gives me a peace of mind, top of finance now...

Gives me a peace of mind, top of finance now Reviewed on: 24th May 2025

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