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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

So helpful, in total financial control.

So helpful, in total financial control. Reviewed on: 24th May 2025

Been with stepchange for some time now.

Been with stepchange for some time now. and staff are very helpful and friendly. Reviewed on: 24th May 2025

Not judgemental.

straight forward, no judgemental emotions, practical and to the point. Reviewed on: 24th May 2025

Excellent help for me.

Excellent help for me. excellent in helping me to deal with my problems Reviewed on: 24th May 2025

Easy to approach, very helpful in assessing my debts...

Easy to approach, very helpful in assessing my debts, speaking to my debtors and formalising a plan for me to live again without the fear of debt collectors knocking. Reviewed on: 24th May 2025

Help you see the light

It is obviously stressful but all the communication was amazing and they have definitely helped me to see the light! Reviewed on: 24th May 2025

Empathy, listening and compassion.

Empathy, listening and compassion. Everything you need at this time Reviewed on: 24th May 2025

Stepchange are there for everyone, no matter what

I went from the lowest of lows to now over one year in control and happy with my monthly debit payments, so much so that I have further increased my repayment amounts to achieve a debt free life even sooner than I imagined. I must admit that I tried this service many times in the past and I failed it, only when you commit to it and trust the method, THEN you will see and feel results. If you need help with anything at all, please try using this service. Reviewed on: 24th May 2025

THANK YOU FOR HELPING ME

I am so pleased I found Stepchange. their plan is enabling me to clear my debts without the added stress of being harrassed by debt collectors. A TRUE BEACON OF HELP AND REASSURANCE WHEN I NEEDED HELP. THANK YOU Reviewed on: 24th May 2025

The staff are very friendly and they always exceeds...

The staff are very friendly and they always exceeds expectations they give you comfort when they talk to you it’s rare to see that now . Reviewed on: 24th May 2025

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