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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16732 reviews)

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4.95

Based on 16,732 reviews, last reviewed 13th May 2026

96950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind Initial debt was immediately reconfigured into a manageable payment plan. Contact with StepChange was efficient and easy, giving excellent advice and... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16732)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have helped me immeasurably, I was comple...

Stepchange have helped me immeasurably, I was completely underwater and couldn't really see a way out of my debts... I decided to try Stepchange and see what happened, and it's been the best thing I have done, they've made it so straightforward, they replied to any concerns, and made everything transparent and easy to understand. I can now see I'm headed in the right direction, it's a huge weight off of my shoulders. I would highly, highly! Recommended that anyone who is struggling to just reach out to them and get on that journey to finally being debt free! Reviewed on: 23rd May 2025

Very friendly and understanding staff.

Very friendly and understanding staff. They make you feel like a great weight has been lifted from your shoulders. Highly recommended. Reviewed on: 23rd May 2025

It’s been all the help I needed and im glad I found...

It’s been all the help I needed and im glad I found StepChange Reviewed on: 23rd May 2025

Great service

No issues at all helped me every time I’ve needed Reviewed on: 23rd May 2025

Excellent Extremely helpful in very difficult situation

Extremely helpful in very difficult situation Reviewed on: 23rd May 2025

The whole process was easy transparent and very stra...

The whole process was easy transparent and very straightforward.i only wish i contacted step change earlier Reviewed on: 23rd May 2025

Thank you for helping me understanding my situation..

Thank you for helping me understanding my situation and for assisting with the creditor's hassle. It was such a relief Reviewed on: 23rd May 2025

Very helpful team.

Very helpful team. Can't fault their services at all! Reviewed on: 23rd May 2025

Excellent staff so helpful and knowledgeable

Excellent staff so helpful and knowledgeable Reviewed on: 23rd May 2025

Review 5 star

Very good in everything service and just very helpful Reviewed on: 23rd May 2025

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