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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16736 reviews)

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4.95

Based on 16,736 reviews, last reviewed 13th May 2026

97150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a state of panic when I phoned for help. I was in a state of panic when I phoned for help. I didn't know what to expect or how things were going to go forward. When they answered and assisted... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16736)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was broke.

I was broke. Left without a way of earning money or paying any bill when Covid and bereavement hit. They listened to me cry. Reassured me and helped me. No signposting as such just good quality human interaction where we identified a plan. 5 years later they’ve supported me occasionally when creditors haven’t played ball. And by the end of the year I should be debt free. Can’t rate them highly enough. They did save my life. Reviewed on: 23rd May 2025

Stepchange have relieved the stress of my debts and...

Stepchange have relieved the stress of my debts and liased with my debtors on my behalf- it’s not a nice situation to be in- so having this help really has made me deal with my situation and hopefully put me on the right path. Reviewed on: 23rd May 2025

Weight off my shoulders didn't know what to do an st...

Weight off my shoulders didn't know what to do an stepchange were brilliant Reviewed on: 23rd May 2025

Amazing Support

Amazing supportive staff, never failed to help me in any situation Reviewed on: 23rd May 2025

Dealt with my query and DMP with compassion and empa...

Dealt with my query and DMP with compassion and empathy. Always go the extra mile to support and assist, taking into account my support needs Reviewed on: 23rd May 2025

Brilliant company to work with.

Brilliant company to work with. Helped find a solution and adapt when circumstances changed and never any judgement or criticism. Never feel worried to contact them or talk if needed. Reviewed on: 23rd May 2025

Great staff.

Great staff. Always helpful and knowledgeable and very friendly Reviewed on: 23rd May 2025

Debt spiraling and too proud to ask for help.

I was overwhelmed with my debts and had no where to go. I had kept secret the size of the problem from all around me including my wife. StepChange helped me to get back on track with managing my debts as well as providing some real cost effective ways of cutting back so that I can focus all my money in the right places to pay off my debt. Still a long way to go but I am on the right path. Reviewed on: 23rd May 2025

From the very first call to StepChange, I found I wa...

From the very first call to StepChange, I found I was finally able to breathe again. The overwhelming sense of embarrassment and despair was quickly removed and I began to feel I had a future again. Reviewed on: 23rd May 2025

Stepchange were life savers...

Step change were literally a life saving experience for me. I was too scared to answer the phone or open mail till I started dealing with them. At every step they were reassuring, realistic and through. Reviewed on: 23rd May 2025

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