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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

Reassuring , relief from pressures from creditors

Reassuring , relief from pressures from creditors Reviewed on: 1st May 2024

My experience

Step change, supported me in identifying how I could pay off my debt monthly without feeling financially burdened. Reviewed on: 1st May 2024

Reassurance and sound advice.

Every step of my debt repayment process has not only been made possible but has put my mind at ease along the way. I always feel that I have somewhere to turn when things get tough. Reviewed on: 1st May 2024

Felt desperate when I first contacted you.

Felt desperate when I first contacted you. You made everthing so easy to understand, and made me realise I could get out of this mess. Things are so much better now, I don't worry about my debts because I know you have managed it all for me. Reviewed on: 1st May 2024

Excellent service and support

Very easy and quick to set up my payment plan and stop letters from creditors. With my health issues this really helped my wellbeing and I would recommend them to anyone with similar issues. I can now plan ahead, knowing what I owe and when it will be repayed Reviewed on: 1st May 2024

Got our life back

Best thing we done ,got our lives back , no more phone calls and letters about the debt . All the staff were really helpful and the websites easy to use Reviewed on: 1st May 2024

Stepchange has helped me..

Stepchange has helped me organise my debt and pay it off with a realistic rate. I’m nearly debt free and it’s all because of their dedication and support. Reviewed on: 1st May 2024

It was all dealt with professionally and just when I...

It was all dealt with professionally and just when I was desperate Reviewed on: 1st May 2024

Extremely good experience very helpful staff.

Extremely good experience very helpful staff. Reviewed on: 1st May 2024

Top team

Every time I have called and spoken to one of the team they have been nothing but supportive, helpful and practical with their suggestions and advice Reviewed on: 1st May 2024

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