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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange is amazing!

StepChange is an amazing way to get your finances back on track, everything is easy and straightforward. The customer service is really helpful too. I would highly recommend. Reviewed on: 24th May 2025

A Big Thank you.

To dealing with all the creditors and negotiating payments individually took me week of pain and worry which I endured for a year. Then I passed it all to Step Change who have taken all the hassle and concern and sorted everything out to every bodies satisfaction. Reviewed on: 24th May 2025

They are very understanding and non-judgemental

They are very understanding and non-judgemental Reviewed on: 24th May 2025

Burden lifted but determination is the key.

Burden lifted but determination is the key. Great service lovely and friendly staffs. Very knowledgeable and follw rules and laws. Reviewed on: 24th May 2025

I was having some financial problems and the advice...

I was having some financial problems and the advice and help was excellent. It won't be long now until problems are sorted Reviewed on: 24th May 2025

I was overwhelmed with debts and did not know how to...

I was overwhelmed with debts and did not know how to go about help I went online and saw step change, I rang them up to see how they could help, they were so knowledgeable and made me feel calmer regarding the debts I had.We went through a solution that was an affordable payment each month this was wonderful. I can finally sleep at night knowing that I no longer have huge debts hanging over me thank you step change highly recommend! Reviewed on: 24th May 2025

Amazing staff and always helping.

No matter who I have talked to they are very open and honest and they're always there no matter what issue I'm having with money, navigating life is hard so having this type of help it's great but to have staff who understands the best they can makes it better in so many ways, Reviewed on: 24th May 2025

I'm very pleased with with service stepchange have g...

I'm very pleased with with service stepchange have given me and have been very helpful in helping me with debts. And I would recommend them to friends and family and to anyone who is struggling with there debts. Reviewed on: 24th May 2025

Ive had the best experience with stepchange so far.

Ive had the best experience with stepchange so far. I started off with £31000 of debt. Im down to £14000 now, so over half way. It’s been really easy and stress free. Can’t wait to be debt free. Highly recommend stepchange Reviewed on: 24th May 2025

Highly recommended

As a single mum on maternity leave I was unable to keep up with my credit card repayments. It was for the first time in my life I got into such a difficult financial situation and not being able to work for a while I didn't see a way out of the mess. I'm now on a debt repayment plan with StepChange and I can just say I highly recommend anybody struggling financially to get in touch with them. Nobody judged me, everybody I have talked to so far has been fantastic. Reviewed on: 24th May 2025

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