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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16221 reviews)

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4.95

Based on 16,221 reviews, last reviewed 7th May 2026

72400% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind Paying off debts can be a daunting experience but going through Stepchange simplifies the whole process. It's such s good feeling to check your balanc... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16221)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Great customer service .

Great customer service .Best advice . Reviewed on: 6th May 2026

Our mortgage doubled over night.

Our mortgage doubled over night. It utterly crippled us. We had debts that previously we could manage that became impossible. We didn’t know what to do. A friend recommended step change. I do t say this lightly. They saved my life. Before step change only life insurance would help us. We are and will be forever grateful to step change. Reviewed on: 6th May 2026

Outstanding

Ever since I joined Stepchange. I have always received a friendly empathetic and professional member of staff. I feel at ease speaking to them. They always have a solution to any problems that arise Reviewed on: 6th May 2026

StepChange is a vital service to people managing debt.

StepChange is an incredible organisation providing advice and support to anyone struggling with debt. Their help and support has been invaluable in navigating very challenging situations and acting on my behalf with my various creditors has given welcome relief to what would otherwise be an overwhelming situation to manage alone. Their service staff ahave always been friendly and understanding offering a calm and empathetic attitude whenever you contact them. Reviewed on: 6th May 2026

Stepchange changed my life

Stepchange helped me enormously, took away all the worries of my debts, I can manage my money better now. I am now managing my money better and have cancelled all my credit cards and will not get into any more debt. Reviewed on: 6th May 2026

Stepchange are very good they have helped me a lot...

Stepchange are very good they have helped me a lot Reviewed on: 6th May 2026

Stepchange helped me with my debt problems and allow...

Stepchange helped me with my debt problems and allowed me to sort things out and removed all the stress I was suffering. Reviewed on: 6th May 2026

Helpful and professional debt advice

I had a good experience with StepChange. The process was straightforward, and they explained my options clearly without any pressure. They took the time to understand my situation and offered practical advice that felt realistic and manageable. Communication was clear throughout, and I felt supported rather than judged. It definitely helped reduce my stress and gave me a better understanding of how to deal with my finances moving forward. Overall, I would recommend their service to anyone struggling with debt and looking for honest guidance. Reviewed on: 6th May 2026

Friendly helpful non judgemental

I have been with stepchange for a long time and they've always been very helpful and treated me really well wish I had contacted them a lot sooner Reviewed on: 6th May 2026

Easy, friendly service.

Easy, friendly service. Helpful explaining every step of the way. Reviewed on: 6th May 2026

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