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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

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4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

From hopelessness to peace of mind and hope!

I was referred to step change at a time that I was very stressed and fearful. But they managed to negotiate my debt/payment plan to one that I could afford, therefore giving me peace of mind and hope to carry on. I will always be grateful! Reviewed on: 7th August 2024

Amazing Stress Free

Step change has helped me I have no need to worry now I can get on with my life Reviewed on: 4th August 2024

StepChange have helped me to become debt free

StepChange have helped me to become debt free without any issues Reviewed on: 3rd August 2024

Excellent

They were so helpful towards me and went through all my debts with me. Reviewed on: 31st July 2024

When i realize ten plus years ago the financial mess...

When i realize ten plus years ago the financial mess i was in , I turn to my daughter and she suggested contacting (Step Change ) I am 85 years old and my time with (Step Change .. and my kids helping ..was a massive relief...I myself have introduce more than 5 friends ..My thanks to ( Step Change ) 1 million times and may you all and your all families be blessed.... Thanking you all... Reviewed on: 11th July 2024

I’ve been with stepchange for a fewl now and t...

I’ve been with stepchange for a few years now and they have been very helpful and kind and I thankyou so much Reviewed on: 11th July 2024

very helpful and not judgemental.

very helpful and not judgemental. Made my life more easier. and took away all my stress and worries Reviewed on: 11th July 2024

Great support without pressure

It has taken me nearly 30 years to pay off my debts but I’m nearly there, only 5 months to go. I have received support without pressure which has really helped me to cope. Thank you . Reviewed on: 8th July 2024

I was scammed over a year ago and Stepchange literal...

I was scammed over a year ago and Stepchange literally saved my life. I didn't know where to turn but they have been great and given me my life back. I wouldn't be here without the support I got and still receive. Reviewed on: 5th July 2024

My experience with Stepchange is all positive all th...

My experience with Stepchange is all positive all through. They are very understanding and supportive. Reviewed on: 3rd July 2024

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